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Tourist
Posts: 4

I’ve downloaded several videos to my IPad using the GoPro app. They will not upload to the cloud.

I have downloaded several videos to my iPad using the GoPro app. I have an active GoPro Plus account, a good wifi connection, and over 150 GB of free space on my iPad. The media in the GoPro app just shows a cloud with a clock inside. I have followed the instructions and MOBILE UPLOAD ON is selected on. What am I missing? Why won’t these videos upload to the cloud?

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Sightseer
Posts: 4

Re: I’ve downloaded several videos to my IPad using the GoPro app. They will not upload to the cloud

Did you ever find a solution to this? I have the same issue and am getting this impression the ability for the GoPro app to upload is total rubbish and flat out doesn't work.

Highlighted
Tourist
Posts: 4

Re: I’ve downloaded several videos to my IPad using the GoPro app. They will not upload to the cloud

Never. Nothing has uploaded to the cloud in the past 3 weeks.
Highlighted
Sightseer
Posts: 4

Re: I’ve downloaded several videos to my IPad using the GoPro app. They will not upload to the cloud

Thanks for getting back to me so quickly, given how long this app has been out for and they want a monthly subscription from me for it this is total rubbish.
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GoPro
Posts: 15,175

Re: I’ve downloaded several videos to my IPad using the GoPro app. They will not upload to the cloud

Hello Everyone!

 

Have you tried signing in and out of the account?

Have you tested if manual upload works?

 

Thanks!

Ej

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Tourist
Posts: 4

Re: I’ve downloaded several videos to my IPad using the GoPro app. They will not upload to the cloud

I’ve signed in and out several times. Opened and closed the app dozens of times. Left the IPad on, the app open, plugged into power, connected to my home WiFi network. Nothing. Not sure what you mean by manual upload. Walk me through that step by step. 

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Tourist
Posts: 4

Re: I’ve downloaded several videos to my IPad using the GoPro app. They will not upload to the cloud

Agreed

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GoPro
Posts: 15,175

Re: I’ve downloaded several videos to my IPad using the GoPro app. They will not upload to the cloud

Hello @derek7576

 

We have recently released an update for the GoPro app on Android and iOS.
Please make sure you are on the latest version.
Following updates, it's a good idea to restart your phone before re-pairing your camera to the GoPro app. 
Let us know how it goes.

You may also reach out to our Support Team through https://gopro.com/help/ContactUs for further assistance.

 

Thanks!

Ej