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GoPro
Posts: 12,282

Re: Rif.: Ho rinnovato l abbonamento con regolare pagamento a Apple tunes ma non riesco a usufrui...

Thank you for the details that you provided, @casta77 and @lukagoodyear. Our team is looking into this matter. We will keep you posted through this thread once we have a fix. Apologies for the inconvenience in the meantime. 

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Tourist
Posts: 4

Re: Rif.: Ho rinnovato l abbonamento con regolare pagamento a Apple tunes ma non riesco a usufrui...

I have same problem

 

Apple subscription paid up but website says 

"Your Subscription Is Cancelled

Resubscribe to access these exclusive benefits again."

 

Media appears to be available on the web via https://plus.gopro.com/media-library

 

 

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Tourist
Posts: 3

Re: Rif.: Ho rinnovato l abbonamento con regolare pagamento a Apple tunes ma non riesco a usufrui...

I have same problem. GoPro support told me "Apple having problems with subscriptions" and sending me back to Apple. When i asked if i was the only one that had the problem answered: "yes"

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GoPro
Posts: 106

Re: Rif.: Ho rinnovato l abbonamento con regolare pagamento a Apple tunes ma non riesco a usufrui...

@casta77 @simona354 @kalinospl @lukagoodyear your access should be restored now. We did have an issue with iOS users that had to do with our ability to verify receipts with Apple and put in a fix yesterday to resolve it for users that we identified. Apologies for the inconvenience.

 

Thanks

 

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Tourist
Posts: 6

Re: Rif.: Ho rinnovato l abbonamento con regolare pagamento a Apple tunes ma non riesco a usufrui...

Ok, problema risolto.




 

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Tourist
Posts: 3

Re: Rif.: Ho rinnovato l abbonamento con regolare pagamento a Apple tunes ma non riesco a usufrui...

@epicboost16310my subscription is still cancelled :(

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GoPro
Posts: 106

Re: Rif.: Ho rinnovato l abbonamento con regolare pagamento a Apple tunes ma non riesco a usufrui...

@kalinospl where are you seeing this ? On the app ? If so, can you try going to plus.gopro.com/media-library on your browser ? Does that work ? If that works, then try force quitting the GoPro app and starting it again. From what I can see on my end, the subscription is marked as Active. 

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Tourist
Posts: 3

Re: Rif.: Ho rinnovato l abbonamento con regolare pagamento a Apple tunes ma non riesco a usufrui...

Now its OK. Thanks :)