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Tourist
Posts: 3
Accepted Solution

Hilights dont propagate from web to mobile app (cloud)

I have added highlights to my videos on GoPro Plus cloud from browser.

When I open the android app, and switch to could tab, I expect to see the highlights there.

 

I have tried refreshing, closing and reopening the app.


Accepted Solutions
Highlighted
Tourist
Posts: 3

Re: Hilights dont propagate from web to mobile app (cloud)

Sign out and sign in, that worked.

View solution in original post


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GoPro
Posts: 7,459

Re: Hilights dont propagate from web to mobile app (cloud)

Hello @horkyze. The HiLight tags should reflect in the app's CLOUD tab as well. Please try clearing the cache for the GoPro app in your device's settings under the "Applications" section.

Also, make sure your mobile device, GoPro App, and camera are on their current versions.

If you continue to experience issues, we'd like to gather a few more details. Could you please provide us your mobile device's model, its OS installed, and the GoPro App version?

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Tourist
Posts: 3

Re: Hilights dont propagate from web to mobile app (cloud)

Clearing cache did NOT work.

However installing app to new phone and looking at the CLOULD tab, I can see all highlights.

 

Please report this as a bug. It's not convenient to clear the cache (if it would work).

I have latest versions of app and firmware.

Highlighted
Tourist
Posts: 3

Re: Hilights dont propagate from web to mobile app (cloud)

Sign out and sign in, that worked.

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GoPro
Posts: 15,988

Re: Hilights dont propagate from web to mobile app (cloud)

Thanks for posting back @horkyze

We'll also have this shared with the team.

 

Feel free to let us know if something comes up.

 

Thanks!