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Tourist
Posts: 2

Help! Media not uploading to Cloud

I am unable to get any of my media to upload to the cloud. I have downloaded the app on my ipad, android phone and tried to manually upload by plugging in straight to a desktop. I have set up auto upload and checked and rechecked the connections, dates. settings. I have deleted, restarted and redownloaded the apps on all devices. I have tried all of the uplaod options on the gopro itself. My media will upload to the app, but stops there. I have limited space on my devices so I paid for the cloud to store my footage and after days of trying nothing has worked to get it to move to the cloud. I tried downloading a few videos I already had on my computer from my android and those loaded into the cloud no problem. When I try to manually connect my gopro and download to the cloud it says that my media is already there and duplicated but nothing is showing after several days. 

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GoPro
Posts: 15,988

Re: Help! Media not uploading to Cloud

Hi @dolphinpancakes

 

Sorry for any trouble caused.

Thank you for the details provided.

Please do a test upload via gopro.com/login

 

You can also check the status of the files via Manage upload page in PLUS cloud

Let us know how it goes.

 

 

Thanks!

Ej

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Tourist
Posts: 2

Re: Help! Media not uploading to Cloud

That did work, thank you so much!!

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GoPro
Posts: 7,459

Re: Help! Media not uploading to Cloud

Glad to hear that, @dolphinpancakes. Let us know if anything else comes up.