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Tourist
Posts: 6
Accepted Solution

Gopro plus accessories discount problem

Ive purchased a gopro hero8 through the trade up promotion and also started a 1 month free trial of gopro plus. My problem is how do i make a purchase on accessories to receive 50% off ? Ive diwnloaded the app, logged in and applied otems to my basket but No duscount! Hope you can help gopro, im very excoted to be having a great new camera.

kind regards

dean


Accepted Solutions
GoPro
Posts: 8,899

Re: Gopro plus accessories discount problem

[ Edited ]

Hello @deezoz. To verify, your order will have a rechargeable battery, and sleeve + lanyard, right? While you are logged in to your account on a browser, and you put the items in your cart, do you ever get any notification or warning (pop-up, or on top of the page) regarding any item on the order? 

 

It could be that what's preventing the order from completing, or the discount from being applied is the restriction with shipping batteries without a camera in the same order. Hope to hear back from you. 

View solution in original post


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Tourist
Posts: 55

Re: Gopro plus accessories discount problem

Try it through a web browser, make sure you’re logged in.
GoPro
Posts: 3,578

Re: Gopro plus accessories discount problem

@deezoz, the discounted amount will reflect upon checkout on the website. Note that the discount applies only to purchases made on gopro.com. This does not also include activity kits, chargers, the Smart Remote, the Pro 3.5mm Mic Adapter, the Karma Drone or Karma accessories, or non-GoPro manufactured accessories (such as SD cards). Limited to a maximum of 10 items per subscription anniversary year.

Tourist
Posts: 6

Re: Gopro plus accessories discount problem

Hi, thanks for your reply but I have tried this through the app and through the web browser and yes I am logged in on both occasions. I am trying to purchase a spare Hero 8 battery, sleeve and lanyard. So these items should be fine. Thanks.

GoPro
Posts: 8,899

Re: Gopro plus accessories discount problem

We appreciate you going through the recommended steps, @deezoz. We have brought this to the attention of the team in charge. We will post back again once we have an update. Thanks!

Tourist
Posts: 6

Re: Gopro plus accessories discount problem

Hi Mariustanya,

 

yes there does seem to be a lot of similar other gopro plus subscribers having the same issue. So likely that the problem is not local to me.

 

Thanks for your quick reply, i have been very impressed with gopro.

 

kind Regards

Dean

GoPro
Posts: 8,899

Re: Gopro plus accessories discount problem

[ Edited ]

Hello @deezoz. To verify, your order will have a rechargeable battery, and sleeve + lanyard, right? While you are logged in to your account on a browser, and you put the items in your cart, do you ever get any notification or warning (pop-up, or on top of the page) regarding any item on the order? 

 

It could be that what's preventing the order from completing, or the discount from being applied is the restriction with shipping batteries without a camera in the same order. Hope to hear back from you. 

Tourist
Posts: 6

Re: Gopro plus accessories discount problem

Hi Mariustanya,

 

thanks for getting back to me.

 

I have just checked this now and the 50% discount is now working for all the accessories and yes there is a message at the top of the browser of the basket informing of the shipping resrtriction of a battery. The main thing is I can now purchase a travel case and tripod as well as a sleeve and lanyard.

 

Thabks for the follow up that was very kind of you.

 

kind Regards

 

Dean

 

Dean