10-11-2019 08:29 AM
As a UK based GoPro plus subscriber I have just tried to buy the double battery charger and spare battery ( always a good idea with a GoPro) to be told they can't ship standalone batteries, nor can it be combined with any other item (it's not standalone then is it?) so I'm unable to buy probably the most essential accessorie for a GoPro a spare battery with my subscribers discount?? Come on GoPro.
10-11-2019 01:45 PM
@snowyrange831, apologies for the inconvenience caused. Our goal is to make placing orders as quick and easy as possible. However, due to safety regulations governing Lithium Ion batteries, only minimal quantities of batteries are permitted to be shipped via air. That being said, there's a maximum of additional 2 rechargeable batteries for every camera purchase. In addition to this, you will not be allowed to proceed with the checkout on the website if there's no camera associated to your order. You may still be able to find this accessory at various local retailers (online and physical store).
4 weeks ago
This is crazy. It means that you can't buy batteries at all in the UK even though you have GoPro Plus. Local retailers do not have stocks of the blue batteries in the UK, so how do you get this essential item?
4 weeks ago
that's ridiculous. I agree with all of them who are dissatisfied with this.
There is another way to send it. we can order case, bag , whatever. And you can send it inside this.
But pushing to buy another camera that's not fair.
Please let me know where are dealers where we can buy them.
There are a lot of HERO 7 batteries and dual chargers but no one with the battery for HERO 8 ( blue battery ).
I hope dual charger is the same as for hero 7.
3 weeks ago - last edited 3 weeks ago
GoPro ,You you are totally lying
!!! GoPro warehouse for Europe based in Venray, Holland. For shipping to UK gopro uses UPS (United Parcel Service) witch cross the channel everyday by FERRY. I know what I say because two years ago I worked in UPS and everyday swapped trailers with belgian driver in Ashford truck stop near Dover. He brings me trailer from Belgium and I bring him trailer from Stanford le Hope. Other guys from our Stanford le Hope depot goes to France or Belgium to swap trailers as well. If anybody looks at UPS tracking details will see all steps between Venray (NL) , Eindhoven, Brussel and Stanford le Hope. Where did you see plains on this ???
a week ago
I have yet to buy my Hero 8 which I intended to do through the Trade Up but I joined the GoPro Plus specifically to get some additional batteries and have now also discovered that you can’t buy them, bloody weird, so it looks like I’ll not bother with the camera.
It’s as though GoPro don’t want people to buy their products.
I’ve also been subjected to the bull**bleep** excuse of the shipping rules which I just don’t believe as I’m in the UK, not some island in the middle of the Pacific Ocean.
I am in France and just received some accessories I bought with mith my 50% off. They are coming from netherland by truck so yeah their BS about not shipping batterie abroad is just a big BS. I ordered new batterie for my laptop from abroad and received it.