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GoPro
Posts: 184

Re: GoPro plus says subscription cancelled even though it s paid up to date!

@redbeach34004 can you check now ? Your Plus access should be restored.

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Tourist
Posts: 8

Re: GoPro plus says subscription cancelled even though it s paid up to date!

No, it’s still not working!!
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GoPro
Posts: 184

Re: GoPro plus says subscription cancelled even though it s paid up to date!

What do you see when you go to plus.gopro.com/media-library
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Tourist
Posts: 8

Re: GoPro plus says subscription cancelled even though it s paid up to date!

 
2BDFAEDA-A897-4F2E-A461-66813DA939A1.png
Highlighted
Tourist
Posts: 8

Re: GoPro plus says subscription cancelled even though it s paid up to date!

 
07C0F2E1-DE96-47EF-8148-60A1054EC3C6.png
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GoPro
Posts: 184

Re: GoPro plus says subscription cancelled even though it s paid up to date!

Thanks @redbeach34004 What do you see when you go to:

 

https://plus.gopro.com/media-library

 

on your browser ? Either on your phone or a laptop/desktop ?

 

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Tourist
Posts: 8

Re: GoPro plus says subscription cancelled even though it s paid up to date!

It won’t let me attach a screen shot but it says “ no media yet”
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GoPro
Posts: 184

Re: GoPro plus says subscription cancelled even though it s paid up to date!

I don't see any media uploaded for your account. There were a few media items that were in flight from your iOS phone. I have reset the state of those, so they should be uploaded once you are in the app and have wifi connectivity.