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Tourist
Posts: 4
Accepted Solution

GoPro Plus Cancelled Subscription

My GoPro Plus subscription has been canceled but Apple App Store already deducted my payment for up to June 22 subscription. Can anyone help how to fix this issue?


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GoPro
Posts: 106

Re: GoPro Plus Cancelled Subscription

@rhon1023 can you try now please ?

View solution in original post


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GoPro
Posts: 12,290

Re: GoPro Plus Cancelled Subscription

Hello, @rhon1023. We are unable to manage subscriptions that were purchased through the App Store. Our system confirms that your subscription is already canceled. Please check with iTunes or Apple Support though as the subscription may have been cancelled while already on a new billing cycle. 

 

For more details, see https://support.apple.com/en-us/HT202039 . 

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GoPro
Posts: 106

Re: GoPro Plus Cancelled Subscription

@rhon1023 can you check again please and report back if you still have issues with access ?

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Tourist
Posts: 4

Re: GoPro Plus Cancelled Subscription

Still can't open my GoPro Plus :( 

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GoPro
Posts: 106

Re: GoPro Plus Cancelled Subscription

@rhon1023 can you try now please ?

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Tourist
Posts: 4

Re: GoPro Plus Cancelled Subscription

 

Thanks for your support. I can now open/use my GoPro Plus. Cheers!