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Tourist
Posts: 6

GoPro Plus Camera Protection/Replacement

Hello, I signed up for GoPro Plus; and recently had a bad fall while bike riding with my GoPro Hero5 Black that was in a chest mounted harness. I tried to take a photo of my bike after the fall, but the LCD screen would not turn on. The small screen in the front showed information, but again the screen on the back would not turn on. I tried turning it off and on several times, but nothing has helped.

When I got home I tried to remove the micro-SD card, and it was kind of stuck. The camera was obviously damaged in the fall, the chest mount was also broken and my chest and upper right arm got bad bruises and I suffered a cracked rib under my collar bone.

I use this camera often, and really need it replaced acording to the GoPro Plus Camera Protection "No Questions Asked" camera replacement. For future reference, would it help protect the camera if I got a clear waterproof case for it? I used a case on my previous GoPro Hero3 Black, so I am kind of familiar with the cases.

Please get back to me ASAP.
Thank you for your help,

Stanford Overbay

GoPro-plus-camera-protection-replacement.jpg
GoPro
Posts: 3,753

Re: GoPro Plus Camera Protection/Replacement

Hi @riverlynx,

 

Sorry to know what happened. 

You may contact GoPro Customer Support via phone or chat to have it replaced. 

 

And yes, waterproof case will help to protect your camera. 

 

 

 

Regards,

-Jay