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GoPro
Posts: 77

Re: Files won’t upload to cloud

Can you try pulling the battery out, reinserting and plugging it back in to try the manual upload ? What error message are you seeing ?
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Hiker
Posts: 15

Re: Files won’t upload to cloud

It keeps telling me to check wifi even though it’s connected and right beside the router. I’ve tried pulling the battery, I’ve tried restarting my router, still not working
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GoPro
Posts: 77

Re: Files won’t upload to cloud

Seems like the camera has lost connection to the wifi network somehow. @aragon1006 or @mariustanya are there support articles to go through the process of setting up CAH again ? If so, can you help @starryy with those ?

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Hiker
Posts: 15

Re: Files won’t upload to cloud

Except it is still connected to wifi. When I look in the settings and connection, it still shows it’s connected to wifi. I managed to actually get one video to download then it crashed again. So I turned it off, unplugged it, removed battery, and tried again. I’m at work now so I don’t know what the status of it is at this moment
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GoPro
Posts: 77

Re: Files won’t upload to cloud

It seems like something is wrong with the connection from the camera to wifi. Can you try resetting the connections on the camera and set it up again for Camera as a Hub when you get a chance ? 

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GoPro
Posts: 11,571

Re: Files won’t upload to cloud

@starryy. You may refer to this article How to Set Up Auto Upload with GoPro Plus 

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Hiker
Posts: 15

Re: Files won’t upload to cloud

It’s already set up to gopro plus
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GoPro
Posts: 77

Re: Files won’t upload to cloud

Hi @starryy we are asking if you could reset the connections and redo the setup to see if the problem goes away.

 

Thanks