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Sightseer
Posts: 1

Deleting Account

I want to delete my account. But whenever I try an error comes "We're sorry, but something went wrong. Please try again". What should I do?

Sightseer
Posts: 1

Re: Deleting Account

I am having the same issue.  I've tried on my PC with multiple browsers and also on my iPhone.  Can GoPro provide any help with deleting my account?

Sightseer
Posts: 1

Re: Deleting Account

how do i delete my gopro plus account i mistakenly downloaded but don't care for it for finacial purposes

GoPro Community Manager
Posts: 7,012

Re: Deleting Account

@angelnss1 - You can cancel Plus through the service you used to buy it. For example, if you signed up for it through the app, you should be able to cancel through the Apple store.

 

Our team at https://gopro.com/help/ContactUs can help you with this too.

 

Thanks,

Jeff

Sightseer
Posts: 1

Re: Deleting Account

I cant cancel free trial subscription before next subscription starting date. Apple store just has a button to renew subscription. At the same time can't reach the GoPro team support too.. So what can i do now.. :(

GoPro
Posts: 11,601

Re: Deleting Account

Hi @michelley267

 

If the subscription was done via the AppStore then cancellation should also be done through the same platform.

You can also reach out to our Support Team through https://gopro.com/help/ContactUs

 

Thanks!

Ej