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Hiker
Posts: 23

Cant find a download of 58 minutes that ive downloaded 4 times it just not there in my GOPRO PLUS

Where do i look for a 58 minutes video i downloaded for the 4th time to GoPro Plus cant find it at all?

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GoPro
Posts: 12,425

Re: Cant find a download of 58 minutes that ive downloaded 4 times it just not there in my GOPRO ...

Hello, @samba1. By downloaded do you mean saved to the PLUS cloud? How was the file uploaded? Did you get a confirmation that the file was successfully uploaded? If it was through auto upload with the camera as a hub, you should be able to see a single file for the video.

 

Try logging to plus.gopro.com. and scan through your media in the library and see if the file may have been incorrectly dated. This means they can be under a different timeline. 

 

If it was uploaded through a different method, the video must have been chaptered so you will be looking for multiple clips. See this file naming convention for a guide on finding the chapters.