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%3CLINGO-SUB%20id%3D%22lingo-sub-403284%22%20slang%3D%22en-US%22%3ECannot%20save%20to%20app%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-403284%22%20slang%3D%22en-US%22%3EHello%2C%3CBR%20%2F%3EI%20keep%20getting%20an%20error%20message%20on%20my%20go%20pro%20app.%3CBR%20%2F%3EI%20have%20an%20android%20phone%2C%20with%20the%20latest%20OS%2C%20and%20latest%20version%20of%20the%20app.%3CBR%20%2F%3E%3CBR%20%2F%3EThe%20message%20says%3A%20download%20failure%3A%20not%20enough%20space.%3CBR%20%2F%3E%3CBR%20%2F%3E%3CBR%20%2F%3EI%20have%207.6%20GB%20free%20on%20my%20phone.%20Trying%20to%20save%20any%20photos%20or%20videos.%20It%20wont%20work.%20Any%20ideas%3F%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-403476%22%20slang%3D%22en-US%22%3ERe%3A%20Cannot%20save%20to%20app%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-403476%22%20slang%3D%22en-US%22%3E%3CP%3EHello%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F120982%22%20target%3D%22_blank%22%3E%40daringexpe53185%3C%2FA%3E.%20What%20is%20the%20size%20of%20the%20file%20that%20your%20are%20attempting%20to%20download%3F%20Is%20the%207.6%20G%20space%20on%20internal%20memory%3F%20See%20if%20clearing%20cache%20(just%20cache%2C%20not%20data)%20on%20your%20phone's%20app%20settings%20will%20help.%20Let%20us%20know%20what%20you%20find%20out.%20Thanks!%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-403495%22%20slang%3D%22en-US%22%3ERe%3A%20Cannot%20save%20to%20app%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-403495%22%20slang%3D%22en-US%22%3E40.23%20MB%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-403508%22%20slang%3D%22en-US%22%3ERe%3A%20Cannot%20save%20to%20app%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-403508%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F120982%22%20target%3D%22_blank%22%3E%40daringexpe53185%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EHave%20you%20tried%20clearing%20the%20app's%20cache%3F%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks!%3C%2FP%3E%0A%0A%3CP%3EEj%3C%2FP%3E%3C%2FLINGO-BODY%3E
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Tourist
Posts: 3

Cannot save to app

Hello,
I keep getting an error message on my go pro app.
I have an android phone, with the latest OS, and latest version of the app.

The message says: download failure: not enough space.


I have 7.6 GB free on my phone. Trying to save any photos or videos. It wont work. Any ideas?
Screenshot_20191009-182208_One UI Home.jpg
GoPro
Posts: 7,959

Re: Cannot save to app

Hello @daringexpe53185. What is the size of the file that your are attempting to download? Is the 7.6 G space on internal memory? See if clearing cache (just cache, not data) on your phone's app settings will help. Let us know what you find out. Thanks!

Tourist
Posts: 3

Re: Cannot save to app

40.23 MB
GoPro
Posts: 9,664

Re: Cannot save to app

Hi @daringexpe53185

 

Have you tried clearing the app's cache?

 

Thanks!

Ej

Tourist
Posts: 3

Re: Cannot save to app

I just did and it's still doing the same
GoPro
Posts: 9,664

Re: Cannot save to app

Thanks @daringexpe53185

The best path forward is to reach out to our Support Team. https://gopro.com/help/ContactUs

Let them know of the troubleshooting steps taken.

 

Regards,

Ej