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Sightseer
Posts: 2

A veces no se me enciende y tengo que quitar la bateria

 
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GoPro
Posts: 14,964

Re: A veces no se me enciende y tengo que quitar la bateria

Hi @adroitflas5402

 

What camera are you using?

If you haven't yet, please proceed with a manual update. https://gopro.com/en/us/update
Once done, reset the camera to its factory settings. https://community.gopro.com/t5/en/Reset-Camera-Settings/ta-p/388279
If it's still the same, please reach out to our Support Team through https://gopro.com/help/ContactUs

 

Let us know how it goes.

 

Thanks!

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Sightseer
Posts: 2

Re: A veces no se me enciende y tengo que quitar la bateria

Una Go pro hero 8 nueva
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GoPro
Posts: 6,619

Re: A veces no se me enciende y tengo que quitar la bateria

@adroitflas5402, sorry to hear about the trouble. The power or charging issue in the camera can be related to either the charging fault, charging cable, battery problem, or the camera itself. Here are some troubleshooting suggestions that will help resolve this issue: HERO8 Black - Will Not Power On

If the issue persists after going through the suggested troubleshooting steps, our Support team will be able to assist you with the next steps. You may reach out to them through https://gopro.com/help/ContactUs to initiate a callback request or chat with one of the representatives.