Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Is your GoPro gear up to date? Check to see If it is on our Update page.
GoPro Labs
Posts: 4

GoPro Hero 8 with Labs not recognised by laptops

[ New ]



The other day I tried to connect my camera to my laptop via cable, and it didn't recognise the device when turning it on.

Things I've tried:

- Two different laptops (Huawei & HP), all available USB ports

- With the gopro turned on before connecting it to the laptops

- With the gopro turned off, connecting it, then turning it on.


Before installing Labs it did recognise the camera without any problems. Could it be a bug?

Posts: 797

Re: GoPro Hero 8 with Labs not recognised by laptops

[ New ]

I don't use USB connections myself (direct SD card loading is faster.)  But I did just try this using the Labs firmware (version 1.70.75) and the camera was visible to the computer.  Is this is not a known or common bug.  Check you firmware version?  Did you install the webcam version (1.90.10), as that likely changes USB behavior and Windows support for that is not out yet?