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Reply
Tourist
Posts: 2
Accepted Solution

wont connect

so far I've spent days trying to solve connectivity issues.

so far I have  upgraded , reset , tried both android and i phone  searched allbrhe literature I can find. 

neither phones can find my device.

I have nothing lit or flashing to indicate I have Wi-Fi enabled on my go pro.

please help 


Accepted Solutions
GoPro
Posts: 8,325

Re: wont connect

Hello @redcliff3864

 

Yes, there should be. Once Wi-Fi is activated on your camera, it will emit a blue light, and/or show a Wi-Fi symbol on the camera screen. If you are not getting this at all, there maybe a defect to the camera. It would be best then to get in touch with our Support team for assistance on this matter. You can reach them via phone or chat through https://gopro.com/help/ContactUs. 

 

Thanks,

Marius

View solution in original post


All Replies
GoPro
Posts: 8,325

Re: wont connect

Hello @redcliff3864

 

It is very odd for both phones to not find the camera. See if the steps to fix described here will help clear the issue. Let us know how it goes. 

 

Thanks, 
Marius

Highlighted
Tourist
Posts: 2

Re: wont connect

I have tried everything here that applies to my model.
should I have an indicator of any sort to show show Wi-Fi is working ?
GoPro
Posts: 8,325

Re: wont connect

Hello @redcliff3864

 

Yes, there should be. Once Wi-Fi is activated on your camera, it will emit a blue light, and/or show a Wi-Fi symbol on the camera screen. If you are not getting this at all, there maybe a defect to the camera. It would be best then to get in touch with our Support team for assistance on this matter. You can reach them via phone or chat through https://gopro.com/help/ContactUs. 

 

Thanks,

Marius