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Tourist
Posts: 1

why wont all of my videos import to the app?

[ New ]

Some of my photos and videos will not import to my gopro app even though some from the same trip did import.  The app doesnt show that there are more to import but I am able to see them on the camera display. How do I get them all to import?


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GoPro Community Manager
Posts: 7,797

Re: why wont all of my videos import to the app?

[ New ]

It's possible that either the phone can't store the videos (ex. there's not enough memory) or the files themselves are shot in a format or resolution that your phone can't process. HEVC files, for example, can be limiting for some phones.

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Highlighted
GoPro Community Manager
Posts: 7,797

Re: why wont all of my videos import to the app?

[ New ]

It's possible that either the phone can't store the videos (ex. there's not enough memory) or the files themselves are shot in a format or resolution that your phone can't process. HEVC files, for example, can be limiting for some phones.