Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
GoPro Apps for Mobile
%3CLINGO-SUB%20id%3D%22lingo-sub-30992%22%20slang%3D%22en-US%22%3Ewhy%20does%20hero5%20not%20work%20on%20windows%20phone%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-30992%22%20slang%3D%22en-US%22%3E%3CP%3EJust%20bought%20a%20Hero%205%20and%20now%20find%20out%20Capture%20app%20is%20not%20available%20on%20Windows%20phones.%20Why%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-30992%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EWindows%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-31496%22%20slang%3D%22en-US%22%3ERe%3A%20why%20does%20hero5%20not%20work%20on%20windows%20phone%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-31496%22%20slang%3D%22en-US%22%3E%3CP%3EThat's%20right.%20Capture%20is%20currently%20only%20available%20on%20iOS%20and%20Android.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-31668%22%20slang%3D%22en-US%22%3ERe%3A%20why%20does%20hero5%20not%20work%20on%20windows%20phone%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-31668%22%20slang%3D%22en-US%22%3E%3CP%3EAny%20word%20on%20if%20and%20when%20it%20is%20planned%20to%20make%20it%20compatable%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-31745%22%20slang%3D%22en-US%22%3ERe%3A%20why%20does%20hero5%20not%20work%20on%20windows%20phone%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-31745%22%20slang%3D%22en-US%22%3E%3CP%3EI%20have%20the%20windows%20phone%20app%20yet%20cant%20do%20much%20with%20it%20on%20Hero%205%20Session.%3C%2FP%3E%3CP%3E%3CBR%20%2F%3ECan%20I%20return%20my%20GoPro%20and%20get%20a%20refund%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-31777%22%20slang%3D%22en-US%22%3ERe%3A%20why%20does%20hero5%20not%20work%20on%20windows%20phone%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-31777%22%20slang%3D%22en-US%22%3E%3CP%3EMy%20first%20Gopro%20and%20the%20Hero%205%20is%20wow!%20but%20the%20support%20isn't.%26nbsp%3B%20My%20problem%20is%20with%20inadequate%20support%20in%20the%20form%20of%20none%20for%26nbsp%3Bthe%20Hero%205%20on%20Windows%20phone%2C%20having%20all%20these%20wonderful%26nbsp%3Bcapabilities%20is%20great%20but%20how%20do%20I%20access%20them%3F.%26nbsp%3B%20This%20lack%20of%20attention%20to%20detail%20isolates%20a%20significant%20section%20of%20the%20cosumer%20base%20and%20has%20a%20negative%20effect%20on%26nbsp%3Bmy%20satisfaction%20with%20the%20product.%20I%20don't%20mind%20paying%20extra%20for%20a%20quality%20product%20and%20was%20going%20to%20purchase%20the%20Karma%20Drone%20when%20they%20become%20available%20again%20but%20now%20thinking%20of%20looking%20elsewhere.%26nbsp%3B%20Gopro%20used%20to%20be%20justly%20proud%20of%20the%20focus%20and%20thought%20they%20put%20into%20their%20products%20however%20they%20seem%20to%20have%20taken%20their%20eye%20off%20the%20ball%20here.%26nbsp%3B%20A%20snake%20oil%20salesman%20has%20no%20loyality%20to%20their%20customer%20but%20a%20quality%20producer%20realises%20that%20loyality%20works%20two%20ways%20and%20considers%20their%20end%20users%20requirements.%20So%20Gopro%2C%20is%20it%20snake%20oil%20or%20Rolls%20Royce%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-32107%22%20slang%3D%22en-US%22%3ERe%3A%20why%20does%20hero5%20not%20work%20on%20windows%20phone%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-32107%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F18463%22%20target%3D%22_blank%22%3E%40spirystar3887%3C%2FA%3E%20-%20Sorry%2C%20I%20don't%20have%20any%20details%20on%20when%20new%20platforms%20will%20be%20added%20for%20our%20apps.%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E
Reply
Tourist
Posts: 3

why does hero5 not work on windows phone?

Just bought a Hero 5 and now find out Capture app is not available on Windows phones. Why?

GoPro Community Manager
Posts: 5,910

Re: why does hero5 not work on windows phone?

That's right. Capture is currently only available on iOS and Android.

Tourist
Posts: 3

Re: why does hero5 not work on windows phone?

Any word on if and when it is planned to make it compatable?

Sightseer
Posts: 2

Re: why does hero5 not work on windows phone?

I have the windows phone app yet cant do much with it on Hero 5 Session.


Can I return my GoPro and get a refund?

Highlighted
Tourist
Posts: 3

Re: why does hero5 not work on windows phone?

My first Gopro and the Hero 5 is wow! but the support isn't.  My problem is with inadequate support in the form of none for the Hero 5 on Windows phone, having all these wonderful capabilities is great but how do I access them?.  This lack of attention to detail isolates a significant section of the cosumer base and has a negative effect on my satisfaction with the product. I don't mind paying extra for a quality product and was going to purchase the Karma Drone when they become available again but now thinking of looking elsewhere.  Gopro used to be justly proud of the focus and thought they put into their products however they seem to have taken their eye off the ball here.  A snake oil salesman has no loyality to their customer but a quality producer realises that loyality works two ways and considers their end users requirements. So Gopro, is it snake oil or Rolls Royce?

GoPro Community Manager
Posts: 5,910

Re: why does hero5 not work on windows phone?

@spirystar3887 - Sorry, I don't have any details on when new platforms will be added for our apps. 

GoPro Community Manager
Posts: 5,910

Re: why does hero5 not work on windows phone?

@sheetalb25767 - If you purchased the GoPro from our online store, we offer a 30 day return policy.