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Sightseer
Posts: 3

videos disappeared

When I am trimming some videos in Splice, after I hit Trim Video, it goes black.  Other videos in the project are still there, just that one is black.  When I play the project back, the other videos play and the video I lost plays as a black screen.  Anyone else having this issue?  I can't get a reply from Splice, which seems to be the case since they were bought out/merged with GoPro.

GoPro
Posts: 9,584

Re: videos disappeared

Hi @aprilh78763

 

Sorry for any troubles caused, This error may be related to the source file itself. Is this a GoPro file or a clip captured from your phone? You might want to try and duplicate the clip and see if it makes a difference.

Also, please ensure that your app is up to date.

 

For reference you may check: Splice Video Exports Fail

 

Let us know how it goes.

 

 

Thanks!

EJ

 

 

Sightseer
Posts: 3

Re: videos disappeared

My project had four video clips, all taken with my phone.  Two of them were unharmed when trimming, the other two turned black after trimming down.  I had to use another app to trim them, then add them to my project.  This has happened before but usually when I close down the app and reopen it, it resolves the issue.  Not this time. 

Sightseer
Posts: 3

Re: videos disappeared

I also duplicated the clip and tried trimming it again with the same outcome.

GoPro
Posts: 9,584

Re: videos disappeared

Hi @aprilh78763

 

Thank you for the additional information. At this point, we'll be referring you to our Support Team to further check on this matter.

 

You may contact them via phone or chat. https://gopro.com/help/ContactUs

 

 

 

Thanks!

EJ