03-27-2018 10:56 AM
When I am trimming some videos in Splice, after I hit Trim Video, it goes black. Other videos in the project are still there, just that one is black. When I play the project back, the other videos play and the video I lost plays as a black screen. Anyone else having this issue? I can't get a reply from Splice, which seems to be the case since they were bought out/merged with GoPro.
03-27-2018 12:10 PM
Sorry for any troubles caused, This error may be related to the source file itself. Is this a GoPro file or a clip captured from your phone? You might want to try and duplicate the clip and see if it makes a difference.
Also, please ensure that your app is up to date.
For reference you may check: Splice Video Exports Fail
Let us know how it goes.
03-27-2018 12:24 PM
My project had four video clips, all taken with my phone. Two of them were unharmed when trimming, the other two turned black after trimming down. I had to use another app to trim them, then add them to my project. This has happened before but usually when I close down the app and reopen it, it resolves the issue. Not this time.
03-28-2018 10:58 AM