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Tourist
Posts: 4
Accepted Solution

video not clear when uploading from GoPro 6 to FB; it used to be crystal clear when I first started

 

Accepted Solutions
Tourist
Posts: 4

Re: video not clear when uploading from GoPro 6 to FB; it used to be crystal clear when I first s...

I think I figured out the problem; when I uploaded it directly via Gopro website, there's no option to click HD (even though I used HD when I took the video) compared to saving it in your photo library then uploading it to FB then click the HD in the setting in the video itself (even if you already have "HD if available" in your video FB settings); WHY????this is ironic, it should have been better/crisp video quality if I upload via GoPro website so more people will buy GoPro products; Thank you very much to everybody who tried to help

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All Replies
GoPro
Posts: 3,505

Re: video not clear when uploading from GoPro 6 to FB; it used to be crystal clear when I first s...

 

Hi @momzc,

 

Is that a photo or video?

What settings are you using?

Please let us know.

 

Thanks,

-Jay 

Tourist
Posts: 4

Re: video not clear when uploading from GoPro 6 to FB; it used to be crystal clear when I first s...

1080p 60 fps; I stopped making Quik stories because of this

Adventurer
Posts: 10,399

Re: video not clear when uploading from GoPro 6 to FB; it used to be crystal clear when I first s...

Make sure you check your Facebook settings so that you have allowed HD uploads.
Tourist
Posts: 4

Re: video not clear when uploading from GoPro 6 to FB; it used to be crystal clear when I first s...

I have "HD upload if allowed"; I never changed any settings, I made 4 Quik Stories before and it was so clear, now it's like I'm using an old, and outdated camera

 

GoPro
Posts: 6,765

Re: video not clear when uploading from GoPro 6 to FB; it used to be crystal clear when I first s...

Hello @momzc

 

Have you tried uploading the same Quik-edited video to other platforms to see if the quality is the same? How does the quality of the edited video fare when played on a computer through a media player? Through this we can isolate if the issue is associated just with Facebook or the app itself. Let us know how it goes. 

 

Thanks, 
Marius

Tourist
Posts: 4

Re: video not clear when uploading from GoPro 6 to FB; it used to be crystal clear when I first s...

I think I figured out the problem; when I uploaded it directly via Gopro website, there's no option to click HD (even though I used HD when I took the video) compared to saving it in your photo library then uploading it to FB then click the HD in the setting in the video itself (even if you already have "HD if available" in your video FB settings); WHY????this is ironic, it should have been better/crisp video quality if I upload via GoPro website so more people will buy GoPro products; Thank you very much to everybody who tried to help

GoPro
Posts: 6,765

Re: video not clear when uploading from GoPro 6 to FB; it used to be crystal clear when I first s...

Great to know, @momzc. Thank you for posting back to share your findings. This will help others who might be having the same issue.