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Sightseer
Posts: 1

uograde not working on mew Hero 7 white V2

[ New ]

Hello,

I just have bought a new HERO 7 White and I can not use it because the upgrade V2 is not installed from my cell phone GO PRO APP.

It is written that it is a question of WiFi parameters.

 

Thanks for answering and solutioning quickly,

 

Regards,


Accepted Solutions
GoPro
Posts: 18,440

Re: uograde not working on mew Hero 7 white V2

[ New ]

Hello @shashinsama. Sorry to hear you're having issues updating! Go to settings in the GoPro App and toggle on “Download Updates Over Cellular”. This should pretty much fix the issue for you. 

 

If not, open the following link on a computer web browser, select the correct camera model and run through the manual update on your HERO7 White camera - https://gopro.com/update . Once it's fully updated, you should be able to connect to the GoPro app and use it as normal.

 

Fell free to post back for any other concerns or questions. Best regards!

View solution in original post


All Replies
GoPro
Posts: 18,440

Re: uograde not working on mew Hero 7 white V2

[ New ]

Hello @shashinsama. Sorry to hear you're having issues updating! Go to settings in the GoPro App and toggle on “Download Updates Over Cellular”. This should pretty much fix the issue for you. 

 

If not, open the following link on a computer web browser, select the correct camera model and run through the manual update on your HERO7 White camera - https://gopro.com/update . Once it's fully updated, you should be able to connect to the GoPro app and use it as normal.

 

Fell free to post back for any other concerns or questions. Best regards!