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Tourist
Posts: 3
Accepted Solution

unable to share or save video from Gropo

Hi

 

I edited a video about 30 mins length and wanted to share of save it in my Iphone but the GoPro apps keeps crashing and not able to do so. I have updated to the latest version of IOS 13.2 and Gopro 6.2.2 apps but still didnt help. I also reset my phone but still having the same problem..Any idea how to resolve this? Thanks


Accepted Solutions
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Tourist
Posts: 3

Re: unable to share or save video from Gropo

Thanks all for the advice and will wait for the patch to be out to resolved this..

Meanwhile i have used Quilk and so far it works for 30mins video without issue. 🙂

View solution in original post


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Tourist
Posts: 7

Re: unable to share or save video from Gropo

Did you check, if a shorter clip will work ?

 

Greetings from germany Frank

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Tourist
Posts: 3

Re: unable to share or save video from Gropo

Thanks Sawu. I have tried with 2 mins video and facing the same issue. The Gopro apps just crashed when trying to save to phone or sharing it.
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Tourist
Posts: 7

Re: unable to share or save video from Gropo

I have an Iphone 8 and working with the BETA 6.3.

I have no problems.

 

Which Iphone do you have ?

 

Greetings Frank

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Tourist
Posts: 5

Re: unable to share or save video from Gropo

This is a known issue with iOS 13.2.x and the GoPro app before 6.3. Here's a large thread on it from last week:

 

https://community.gopro.com/t5/GoPro-Apps-for-Mobile/Gopro-App-crashing-when-saving-or-sharing-quik-...

 

6.3 supposedly fixes the issue, but I'm not sure how long before it's out of beta and released to the rest of us. I DM'd @haindash to get enrolled in the beta but so far haven't heard back. 

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GoPro
Posts: 1,642

Re: unable to share or save video from Gropo

@justinc47368 @kmc408 @sawu 

GoPro App 6.3 fixes the crash issue on iOS 13.2 - it's in review by Apple so should be live soon - or available in beta.

 

Also - a 30 minute video is pretty ambitous, hope you have a very high performant device, I've never tried exporting such a long video.

Highlighted
Tourist
Posts: 3

Re: unable to share or save video from Gropo

Thanks all for the advice and will wait for the patch to be out to resolved this..

Meanwhile i have used Quilk and so far it works for 30mins video without issue. 🙂