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07-10-2018 09:30 AM
transferring photos into the cloud
[ New ]I want to double check that the data has been transferred before I start deleting files in my sd card.
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07-10-2018 11:06 AM
Re: transferring photos into the cloud
[ New ]Hello @bianx777,
If you have not done it yet, see if Refreshing will do the trick. Also, it sometimes take time to load the media under the Cloud tab. I just tried on my end and I am able to access my cloud media. Did you have older uploads on the cloud? Are you able to access them?
See if you can access your media by logging in to your GoPro account (instead of the app). You can do this by opening a browser on your phone and going to gopro.com/login . Once logged in, your cloud media should show up automatically. You can also filter the files through the three-dot upper right icon, and select "recently Uploaded."
Let us know how it goes.
Thanks,
Marius
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07-10-2018 11:06 AM
Re: transferring photos into the cloud
[ New ]Hello @bianx777,
If you have not done it yet, see if Refreshing will do the trick. Also, it sometimes take time to load the media under the Cloud tab. I just tried on my end and I am able to access my cloud media. Did you have older uploads on the cloud? Are you able to access them?
See if you can access your media by logging in to your GoPro account (instead of the app). You can do this by opening a browser on your phone and going to gopro.com/login . Once logged in, your cloud media should show up automatically. You can also filter the files through the three-dot upper right icon, and select "recently Uploaded."
Let us know how it goes.
Thanks,
Marius
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07-10-2018 01:33 PM
Re: transferring photos into the cloud
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07-10-2018 03:49 PM
Re: transferring photos into the cloud
[ New ]
Hi @bianx777,
Yes, it is now safe to delete them from your SD card.
However it would be a best practice to keep some of the important files physically. I mean on other drive/computer.
Regards,
-Jay