06-11-2019 01:32 PM
I have just been bought a Hero7 which we took away for a week. I downloaded the app to my phone. After a few days I transferred a load of files from the camera to my phone via wifi, then deleted from the camera. I now want to transfer the files from the app on the phone to a laptop via the phone USB cable. I can't find a file anywhere on the phone though, despite 32GB of data showing for the GoPro app. Is it possible to transfer videos in this way?
If not will I have to insert the memory card the phone, transfer from phone to camera, then connect the camera to the PC?
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06-12-2019 01:05 AM
06-12-2019 12:59 AM
Join the club! You are the third person to ask more or less the same question within the last 24 hours. I am on iOS, but I too have the same issue, I brought a camera, went on holiday, used my iPad to take all content off the camera, and am now stuck, stuggling to rescue the content from 'within' the GoPro app on the iPad.
I could be wrong, but I think GoPro uses some form of internal file encoding to store the content, which is only accessible by the app.
06-12-2019 01:05 AM
06-12-2019 01:25 AM
Thanks @danielr15. I appreciate that saving to your phone’s media gallery is the GoPro intended way for this to work, but it really doesn’t fit for me. I use iCloud photos which is brilliant for my use case, any pictures taken on or imported into any of my iOS devices pretty quickly get synced to the cloud and my other devices, including my Mac. However, this is my photo library, and I really don’t want to fill it up with video content, particularly unedited video content. I simply want to get the raw video files off my iPad into folders on my desktop which I can then trim, edit etc..
06-12-2019 01:34 AM
Once you have the media on the local gallery, isn't the intention to move it onto your desktop? Could you not just Cut/Paste or just delete it when done? Turning off your iOS devices connections first should prevent it from syncing to your other devices.
I'm not trying to debate the merits of it being a good process or not, just provide the "How To" for moving media from the app to a computer. The answer is simply, save to device (phone/tablet) gallery and then transfer to your computer.
06-12-2019 04:24 AM
Thanks @danielr15. I don’t believe media is automatically deleted from within the app when you save to local media.
06-12-2019 05:09 AM
It does sound like a poor design choice by Apple and it sounds like a very frustrating experience. I use Android so I have full access to the file structure of my mobile device, so I'm not familiar with the limitations you're facing, sorry. I'm not sure how GoPro could have made it any simpler, since the other option (other than saving inside the app) would be to save directly to your Photo gallery; which, sounds like Apple traps you into using iTunes or iCloud just to transfer to your computer.
Of course, if you utilize GoPro Plus, the app will automatically upload your GoPro media to the GoPro server and you can just select and download to your computer what you want, but this will be yet another cloud service for you. Are you not able to use a SD adapter to just move the files from your mobile to an SD card or other external storage from your Apple device? If so, then you could just move it from your mobile to your desktop this way. It's terrible if Apple wont allow even this simple act of moving files from their devices. Best of luck!