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Sightseer
Posts: 1

the app cannot connect to the hero 9 network ?

[ New ]

Hi, I cannot download my media fro my camera to the app, the camera and app are paired, but I get the following message:

 

"go pro wants to Join Wi-fi Network" (name of my Hero 9).

I click Join 

and gte the message

Unable to join the network (name of my Hero 9).

 

I have good wifi signal and the devices are paired?

 

Kind Regards

GoPro
Posts: 23,316

Re: the app cannot connect to the hero 9 network ?

[ New ]

Hi @bravelight12155

 

What phone are you using?

Try manually connecting to the camera's WiFi network.  Send the app to the background and manually connect to the camera from your phone’s WiFi settings. You can find the password by putting the camera in pairing mode, then tapping the Info button on the camera.

 

Let us know how it goes.

 

Thanks!

Ej

Sightseer
Posts: 1

Re: the app cannot connect to the hero 9 network ?

[ New ]

Did you have any success in pairing as I have got the exact same problem and can't fix it thus far , ive only had my Hero 9 for a week now ? I'd appreciate any help or information if you have managed to rectify the problem.

 

Tourist
Posts: 1

Re: the app cannot connect to the hero 9 network ?

[ New ]

I'm also having a nightmare connecting my iphone 11 Pro to my Hero Black 9. If I delete camera and reset connections then it will connect and I can view media but then will lose connection part-way through downloading anything to the iphone. The camera then loses network connection and will not connect again unless settings are reset. It is a real problem as I want to take footage and edit on the move and this is making it impossible - hoping there is an easy update fix?

GoPro
Posts: 11,878

Re: the app cannot connect to the hero 9 network ?

[ New ]

@rodders1872, @danielp1287, I have a few troubleshooting suggestions that will help: 

  1. Restart your mobile device. 
  2. Once your phone is back on, turn on/off the Wi-Fi and Bluetooth. 
  3. Delete the GoPro camera under the Bluetooth and Wi-Fi entries in your mobile device’s settings. 
  4. Remove your camera entry from the GoPro App's history. 
    • Android: Open GoPro App. Press and hold the image of the camera and delete the entry from your camera history. 
    • iOS: Open GoPro App. Tap the pencil icon in the top-left corner of the Camera menu page. Tap the red X icon to delete the camera entry from your app’s history. 
  5. Clear the cache for the GoPro app in your device's settings under the "Applications" section. 
  6. Kill the app and relaunch it. 
  7. On your GoPro camera, turn the Wi-Fi off and on. Then restart the camera. 
  8. Now, put the camera in pairing mode. 
  9. Open the GoPro App on your phone and tap the camera icon. The app will try to connect via Bluetooth and take you through the pairing process. Follow the on-screen instructions in the app. 
    • Note: Some phones and regions require the camera to be in a 2.4GHz Wi-Fi band, you may also try this out. 
  10. For future reconnections, just make sure that the camera’s Wi-Fi is on and you’ll be all set.

 

Let us know how it goes.