04-11-2018 10:29 PM
Even after updating the firmare on the camera to the latest version, and updating the app, it's still frustratingly slow. Even the response on the interface is sluggish - when I tap the download button, the app freezes and only starts showing the download progress after a minute or two.
04-13-2018 05:27 PM
05-27-2018 07:48 PM
I have the same problem, I have an iphone X and Hero 4 and a 2 minute video will take up to 30mins to download to my phone. The camera gets quite hot and often it just sits on the same remaining time and then does nothing. Everything is up todate. Any ideas, because I am getting a bit tired of waiting and might have to look at alterative options.
05-28-2018 11:17 AM
Thank you for reaching out. Sorry to hear about the experience. If you have already tried out the recommended steps above, the next thing to do is to contact our Support team for a more personalized assistance. You can call or chat with them through https://gopro.com/help/ContactUs
06-12-2018 07:28 AM
@mrstrong O que foi feito para atualizar e ?
Eu reparei que, enquanto a configuração de conexão WiFi da minha GoPro estava como smart a transferência era muito lenta - e às vezes a conexão se perdia no meio do processo. Alterei para app que é a única forma de conexão que uso na minha câmera e passou a funcionar normalmente.
O celular é um iPhone 6S com todas as atualizações instaladas.
06-13-2018 09:14 AM
06-13-2018 09:31 AM
Is the slow transfer observed no matter which media is being transferred from the camera to the phone? See if manually updating your camera will make a difference. You can follow this link for instructions on how to do a manual update. Let us know how it goes.