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GoPro
Posts: 7,976

Re: resolution of photos is poor when imported to Quik videos

These are very helpful information and results, @muddycheckpoint, @oliverf31573 and @dragoon433. The details you shared will help us further isolate the cause of the image quality issue. We have forwarded this to the team. We will keep you posted once we hear back from them. Thanks!

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GoPro
Posts: 465

Re: resolution of photos is poor when imported to Quik videos

@muddycheckpoint @dragoon433 @oliverf31573 

Sorry about the issues you are experiencing.

Here's what I can tell you: I have been testing extensively the next update and haven't encountered those issues (iOS/Android) so in my opinion the problems you are having are fixed in the next update. Hope you can be patient, coming soon.

The next update will bring bug/crash fixes as well as new stuff :)

The update I'm talking about is for GoPro App / not Quik App.

 

There was Quik App and GoPro App > with GoPro App 6.0 we added the experience of multi-clip editing into GoPro App. Quik App is for now a different / stand alone app only for editing. GoPro App has all the camera aspects as well.

 

GoPro App export quality is set to 1080/60 as default, the info isn't in the Settings like Quik App.

 

The integration was a big big project that took lots of time and efforts - now that we've built the basis we will improve on it and make it better. Don't be disappointed :) 

 

Hope it helped.

 

 

 

Sightseer
Posts: 1

Re: resolution of photos is poor when imported to Quik videos

No it did not help at all. I have the same problem and three weeks after your answer images are still unusable in your product.

GoPro
Posts: 465

Re: resolution of photos is poor when imported to Quik videos

@martinkucera74 

 

Hi,

There wasn't any update lately so the fix isn't live yet indeed, an update of GoPro App is coming soon. I have no info concerning Quik App update though. Best would be to use the multi-clip-editing within GoPro App.

The update coming will bring bug/crash fixes as well as new things.

Explorer
Posts: 11,803

Re: resolution of photos is poor when imported to Quik videos

Because the update hasn't released yet. Without having any inside knowledge, I guess that it will drop when the new cameras come out at the end of the month. If there are any features of the new app that would give at GoPro's new Spherical camera, it would make sense to keep the update on hold until the cameras come out. Also, this gives the engineers more time for testing and debugging. Android is such a fragmented system, I'm sure it's a lengthy process.