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Hiker
Posts: 6

render freezing at 78%

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GoPro
Posts: 1,895

Re: render freezing at 78%

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@fireyoasis05010 

What's your device and OS?
App version?

Hiker
Posts: 6

Re: render freezing at 78%

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I have an iPhone 8 Plus, software version 13.2, the GoPro app version 6.2.1. Both have the latest updates. The app will freeze whenever it tries to render a MAX 360. Sometimes only gets to 4% sometimes a higher percentalge. Very frustrating!! I love the MAX but the software is terrible.

GoPro
Posts: 1,895

Re: render freezing at 78%

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@fireyoasis05010 

We've identified a crash with iOS 13.2 - the team has fixed it version 6.3 which isn't out yet.

Sightseer
Posts: 1

Re: render freezing at 78%

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When will this update be released? My wife just spent $500 on this camera for my birthday and I can't export anything. This is disappointing! 

Hiker
Posts: 6

Re: render freezing at 78%

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Do we have ANY idea when 6.2.2 or 6.3 will be released??  I mean are we talking days, weeks, or months??????

GoPro
Posts: 1,895

Re: render freezing at 78%

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@fireyoasis05010 @supersurf2446 

iOS Version 6.2.2 has just been released on the AppStore.

The crash on iOS 13.2 is fixed on 6.3 it will follow

Hiker
Posts: 6

Re: render freezing at 78%

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Wonderful!!!! thank you-