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Hiker
Posts: 18

Re: "There was a problem preparing your edit" - when exporting edited video to phone/ Face

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Ok, thank you for your help :)

Regards
Sightseer
Posts: 1

Betreff: "There was a problem preparing your edit" - when exporting edited video to phone/

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I use a Samsung Galaxy A71 and have the same problem. It worked only once after deleting and dowloading the app again. After that I tried this several times, without succcess. However, I was able to download the video from the app. I really like the quality of the clips, but without downloading the, they are useless. Could somebody please help?

GoPro
Posts: 1,881

Betreff: "There was a problem preparing your edit" - when exporting edited video to phone/

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@clausrttl @darrenw877 

Just so you know, ttheis problem for Huawei Lite phones (Kirin 710 chipset) has been fixed - it will be included in update 7.3 coming up next. I don't have the exact date when it will be published though.

Hiker
Posts: 18

Betreff: "There was a problem preparing your edit" - when exporting edited video to phone/

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OK, thank you 👍
Hiker
Posts: 18

Betreff: "There was a problem preparing your edit" - when exporting edited video to phone/

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Will this up date improve the GPS sticker functionality too?
GoPro
Posts: 1,881

Betreff: "There was a problem preparing your edit" - when exporting edited video to phone/

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Hi,

Sorry but no, it will bring some new things, but this part is still being worked on.
Hiker
Posts: 18

Betreff: "There was a problem preparing your edit" - when exporting edited video to phone/

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That's ok, it's good that the GPS is being progressed, thank you.
I have a new phone now 😅 so video edits ok..However it's good to get the problem fixed for other huawei users.
Hiker
Posts: 18

Betreff: "There was a problem preparing your edit" - when exporting edited video to phone/

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Just to note, when I had my Huawei, just before my phone switch I noticed they ran a chip set update that seemed to improve the video editing in square format that also seemed to fall over on longer edits.