04-22-2018 08:54 PM
04-28-2018 09:41 AM
I am sorry for any inconvenience caused. Just for clarification, are you able to play the files directly on the camera?
If you are using a phone with an SD card slot, insert the SD card and test if you will be able to view the files.
If you are able to view the files. Try to un-pair the camera to your phone and pair it again.
Let us know how it goes.