01-21-2020 01:21 PM
@lydlyd, we'd like to gather more details to see how we can help. Are you using a Quik Key for iOS? Or do you have the Quik Key model compatible with Android devices?
Additionally, if you can post back a photo of your GoPro Quik Key, it'll definitely help out.
01-22-2020 12:00 PM
You need to refer to the same store you got the item from.
If this was purchased via gopro.com, please reach out to our Support Team.
You may submit a request for a callback through https://gopro.com/help/ContactUs, or initiate a chat conversation with one of our representatives.