Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
GoPro Apps for Mobile
Reply
Highlighted
Hiker
Posts: 13
Accepted Solution

quik.gopro.com/******* uploaded videos are all now inaccesible. WHY???!

I have uploaded quite a lot of videos previously, about a year or two. I have saved all links to it and compiled. Now I'm trying to access those and they are ALL missing, inaccessible. These are PRECIOUS MEMORIES! Can someone please enlighten me about what's hapenning? thanks.

 


Accepted Solutions
GoPro
Posts: 926

Re: quik.gopro.com/******* uploaded videos are all now inaccesible. WHY???!

@jey328 I've sent you a private message with the links where you can find your videos. Not all were there, but most.

View solution in original post


All Replies
GoPro
Posts: 12,088

Re: quik.gopro.com/******* uploaded videos are all now inaccesible. WHY???!

Hi @jey328

 

Published links will last as long as you don’t delete your project in Quik.

 

Thanks!

Ej

Hiker
Posts: 13

Re: quik.gopro.com/******* uploaded videos are all now inaccesible. WHY???!

..the links created were hosted on quik.gopro.com site and is not streamed nor hosted from phones via quik app. My phone was wrecked  and have done new installation of the quik app on another phone, It should not be the case. Is there any backup on your servers of those videos if I have saved the links? It was a ton of videos that I trusted and shared using your services.

GoPro
Posts: 926

Re: quik.gopro.com/******* uploaded videos are all now inaccesible. WHY???!

@jey328 

Some videos have migrated to a different platform. 

Could you give me the links so we can see if they can be found?

GoPro
Posts: 926

Re: quik.gopro.com/******* uploaded videos are all now inaccesible. WHY???!

The last item doesn't seem complete: https://quik.gopro.com/v/yh

Thanks, I will keep you posted.
Hiker
Posts: 13

Re: quik.gopro.com/******* uploaded videos are all now inaccesible. WHY???!

https://quik.gopro.com/v/yhlf4aH5rx
...oops. here you go. thanks .

GoPro
Posts: 926

Re: quik.gopro.com/******* uploaded videos are all now inaccesible. WHY???!

@jey328 I've sent you a private message with the links where you can find your videos. Not all were there, but most.