Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see if it is on our Update page.
GoPro Apps for Mobile
Reply
Sightseer
Posts: 1

quick app hero9 samsung galaxy s7

[ New ]
my samsung s7 can find and connect to gopro hero9, but it is not possible to control the gopro and it is also not possible to see the media center.

I reseted gopro a few times, also deleted gopro app and deleted gopro out of bluetooth and w-lan list.

kindly ask for support

many thanks

Accepted Solutions
GoPro
Posts: 3,550

Re: quick app hero9 samsung galaxy s7

[ New ]
However if you're talking about connectivity problems like you cannot activate the preview, then for connection issues, it’s best to reset everything because it could be a problem with the phone itself, the app, or the camera. 

Firstly the phone:
- Restart the phone
- After phone is back on turn off/on wifi and bluetooth 
- Remove any GoPro connection from the wifi settings menu
- Remove/unpair any GoPro connection from the bluetooth menu

Secondly the app:
- Delete the camera from the camera chooser inside the app (long press on camera image)
- (Android only Clear cache from the app: go to settings - apps - GoPro - clear cache)
- Kill the app and relaunch

- Make sure you are running the latest app version

Lastly the camera:
- Pull battery out and back in

- Make sure you are running the latest camera Firmware
- Turn wifi off and on
- Turn camera off and on

Now for pairing the camera to the app:
- Put camera in pairing mode, turn wifi connection on or wireless connections on
- Open app and tap the camera icon
- At this point the app will try to connect over bluetooth and take you through the pairing process, follow all the instructions on screen in app
- Some phones and some regions require that the camera be in a 2.4GHz wifi band so you may want to check that as well. This has to be changed on the camera > Preferences / Connections / Bandwidth
- Once you are paired just make sure for future reconnections that the wifi is on in the camera and you’ll be all set

Hope this helps


Latest app version is now 8.6, it's just out.

Best,

View solution in original post


All Replies
GoPro
Posts: 3,550

Re: quick app hero9 samsung galaxy s7

[ New ]
Hi,

If you are talking about Protune, unfortunately the ability to change Protune settings and camera beep volume are no longer on the Quik App. Protune and camera beep settings can still be controlled on the camera. If you are looking for other ways to change these settings, visit The Inside Line for recommended tips and tricks.  We are also continuing to develop new features and ways of accessing existing camera settings to be most useful to GoPro users.
 
https://gopro.com/en/us/news/gopro-app-protune-feature-updates
GoPro
Posts: 3,550

Re: quick app hero9 samsung galaxy s7

[ New ]
However if you're talking about connectivity problems like you cannot activate the preview, then for connection issues, it’s best to reset everything because it could be a problem with the phone itself, the app, or the camera. 

Firstly the phone:
- Restart the phone
- After phone is back on turn off/on wifi and bluetooth 
- Remove any GoPro connection from the wifi settings menu
- Remove/unpair any GoPro connection from the bluetooth menu

Secondly the app:
- Delete the camera from the camera chooser inside the app (long press on camera image)
- (Android only Clear cache from the app: go to settings - apps - GoPro - clear cache)
- Kill the app and relaunch

- Make sure you are running the latest app version

Lastly the camera:
- Pull battery out and back in

- Make sure you are running the latest camera Firmware
- Turn wifi off and on
- Turn camera off and on

Now for pairing the camera to the app:
- Put camera in pairing mode, turn wifi connection on or wireless connections on
- Open app and tap the camera icon
- At this point the app will try to connect over bluetooth and take you through the pairing process, follow all the instructions on screen in app
- Some phones and some regions require that the camera be in a 2.4GHz wifi band so you may want to check that as well. This has to be changed on the camera > Preferences / Connections / Bandwidth
- Once you are paired just make sure for future reconnections that the wifi is on in the camera and you’ll be all set

Hope this helps


Latest app version is now 8.6, it's just out.

Best,