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Sightseer
Posts: 2
Accepted Solution

quick app down.

When I try to edit a quik app photo, the app keeps going down. What should I do?

Accepted Solutions
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GoPro
Posts: 16,061

Re: quick app down.

Hello Everyone. 

 

The fix for Quik for mobile app crashing when adding a photo is now available at the Google Play Store. Please install the latest version of Quik App (or update to it).  After updating, clear cache on the app (phone) settings (just clear cache and not clear data), and restart your phone. Please let us know if the app works correctly now. 

 

Thanks, 

Marius

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GoPro
Posts: 16,061

Re: quick app down.

Hello @quickflame85618

 

What kind of edit are you trying to do? Or is it adding a photo to the Quik app to create a video? 

Are you getting any error message? A screenshot will be greatly helpful for us to isolate the issue. 

Does it matter whether it is a GoPro or a non-GoPro photo?

It should not actually matter but please make sure that the photo that you are using is in the following supported format: 

  • iOS: JPEG, PNG, WEBP, and GIF (GIF might remain static, not animated)
  • Android: JPEG, PNG, WEBP, and GIF (GIF might remain static, not animated)

It would help as well if you can provide us information regarding the OS your device is running on, and the Quik app version that you are using. We just added a photo to a project that we did in Quik on an Android phone and it went successfully. 

 

Let us know what you find out. We hope to hear back from you. 

 

Thanks, 
Marius

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Sightseer
Posts: 1

Re: quick app down.

I am having this same issue on my Galaxy Note 8.  if i click on any photo it kicks me back to create a new video.  I have added many video's, but once I try to add a photo it will kick me out and I have to start over.

 

Quik APP version is 5.0.6.4050-vfa2c7535

Phone is Galaxy Note 8 with Android version 9

 

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GoPro
Posts: 16,061

Re: quick app down.

Thank you for the details that you provided, @agilecrest82588. We have reached out to our team regarding the matter. We will keep you in the loop for updates. 

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Sightseer
Posts: 2

Re: quick app down.

Photo by gopro. In video are edited, but photo is selected, app quik be down and restart. Whether any quik in editing is not possible. my cell phone galaxyS9+. Please solve the problem. Seems to problems of the app.
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GoPro
Posts: 1,680

Re: quick app down.

@quickflame85618 @agilecrest82588 

Sorry about that we've opened a bug report and we are investigating to know what's happening.

Highlighted
GoPro
Posts: 16,061

Re: quick app down.

Hello Everyone. 

 

The fix for Quik for mobile app crashing when adding a photo is now available at the Google Play Store. Please install the latest version of Quik App (or update to it).  After updating, clear cache on the app (phone) settings (just clear cache and not clear data), and restart your phone. Please let us know if the app works correctly now. 

 

Thanks, 

Marius