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01-23-2019 10:40 PM
problem with hero4 after firmware update
[ New ]furthermore sometimes my camera would hang and whatever buttons i press (both on app and on camera) it can’t do anything — if i’m on the settings page it’ll hang on that page, if i’m in camera mode, it’ll still be a moving image but i can’t turn it off. the only way out of it would be to pull out the battery.
i am so annoyed this is happening and i have no idea what is the solution to this. my holiday is already ruined. and i’m going for my honeymoon in 2 weeks time and i was expecting no issues with my gopro! can someone please tell me what to do?
phone: iphone 7 plus
gopro app: version 5.1.1 (2869)
camera: hero4
camera firmware: not sure, but it’s the latest one that the app told me to install
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01-24-2019 09:27 AM
Re: problem with hero4 after firmware update
[ New ]
Apologies for any troubles caused.
I recommend doing a manual software update. https://gopro.com/update/hero4
This clears out any errors that may have been encountered with the previous installation.
Also, please ensure that you are using a recommended card.
Let us know how it goes.
Thanks!
Ej
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01-24-2019 09:27 AM
Re: problem with hero4 after firmware update
[ New ]
Apologies for any troubles caused.
I recommend doing a manual software update. https://gopro.com/update/hero4
This clears out any errors that may have been encountered with the previous installation.
Also, please ensure that you are using a recommended card.
Let us know how it goes.
Thanks!
Ej