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Sightseer
Posts: 1
Accepted Solution

problem with hero4 after firmware update

hello. i have been ignoring the message on my gopro app to update my hero4’s firmware since july 2018 because i was worried it would screw it up (plenty of bad experiences). true enough when i finally decided to update it 2 nights ago, everything went to **bleep**. everytime i take photos using wifi/bluetooth with my phone, my gopro app on my phone would not display the photos and instead show a triangle with an exclamation mark inside it for every single photo. i am still able to view the photos on my camera, and if i download the photos into my phone, i can view it in my phone. however there will be some photos that i can’t view at all on all devices, and i can’t even download them. i had 0 problems before the firmware update. but i’m on a holiday now and it’s getting on my nerves!!!!

furthermore sometimes my camera would hang and whatever buttons i press (both on app and on camera) it can’t do anything — if i’m on the settings page it’ll hang on that page, if i’m in camera mode, it’ll still be a moving image but i can’t turn it off. the only way out of it would be to pull out the battery.

i am so annoyed this is happening and i have no idea what is the solution to this. my holiday is already ruined. and i’m going for my honeymoon in 2 weeks time and i was expecting no issues with my gopro! can someone please tell me what to do?

phone: iphone 7 plus
gopro app: version 5.1.1 (2869)
camera: hero4
camera firmware: not sure, but it’s the latest one that the app told me to install

Accepted Solutions
GoPro
Posts: 8,970

Re: problem with hero4 after firmware update

 

Hi @stoutdawn58182

 

Apologies for any troubles caused.

I recommend doing a manual software update. https://gopro.com/update/hero4

This clears out any errors that may have been encountered with the previous installation.

Also, please ensure that you are using a recommended card

 

Let us know how it goes.

 

 

Thanks!

Ej

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All Replies
GoPro
Posts: 8,970

Re: problem with hero4 after firmware update

 

Hi @stoutdawn58182

 

Apologies for any troubles caused.

I recommend doing a manual software update. https://gopro.com/update/hero4

This clears out any errors that may have been encountered with the previous installation.

Also, please ensure that you are using a recommended card

 

Let us know how it goes.

 

 

Thanks!

Ej