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Tourist
Posts: 6

non riesco piu a connettere la mia Hero 8 con iPhone 11 pro

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Buongiorno, da qualche giorno non riesco più a connettere la mia Hero 8 Black con iPhone 11 pro, ho provato a fare di tutto ma niente, l'assistenza no risponde ne in chat ne su facebbok ne mi richiamano .... nonostante abbia GOPROPLUS qualcuno mi puo autare ?

GoPro
Posts: 3,415

Re: non riesco piu a connettere la mia Hero 8 con iPhone 11 pro

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Sorry about that,

 

For connection issues, it’s best to reset everything because it could be a problem with the phone itself, the app, or the camera. 

 

Firstly the phone:

- Restart the phone 

- After phone is back on turn off/on wifi and bluetooth 

- Remove any GoPro connection from the wifi settings menu

- Remove/unpair any GoPro connection from the bluetooth menu

 

Secondly the app:

- Make sure you are running the latest GoPro App which is 6.18.1 on iOS

- Delete the camera from the camera chooser inside the app (long press on camera image)

- Clear cache from the app: go to settings - apps - GoPro - clear cache

- Kill the app and relaunch

 

Lastly the camera:

- Turn wifi off and on

- Turn camera off and on

 

Now for pairing the camera to the app:

- Put camera in pairing mode, turn wifi connection on or wireless connections on

- Open app and tap the camera icon

- At this point the app will try to connect over bluetooth and take you through the pairing process, follow all the instructions on screen in app

- Some phones and some regions require that the camera be in a 2.4GHz wifi band so you may want to check that as well. This has to be changed on the camera > Preferences / Connections / Bandwidth

- Once you are paired just make sure for future reconnections that the wifi is on in the camera and you’ll be all set

 

Hopefully these steps will help.

Sightseer
Posts: 2

Re: non riesco piu a connettere la mia Hero 8 con iPhone 11 pro

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J'ai le meme probleme avec un iphone x 

 

impossible d'exporter mes fichiers de votre apps vers iphoto , c'est frustrant cette apps de gopro captive , meme probleme vers le cloud de gopro .

 

je n'ai que 2 jours et je retourne cette caméra au magasin , vraiment gopro peu elle faire des apps plus simple .... ( ironie !) 

GoPro
Posts: 20,816

Re: non riesco piu a connettere la mia Hero 8 con iPhone 11 pro

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Hello, @snowyshore22082. Is your phone updated to the latest OS? Do you have version 6.18.1 of the GoPro App installed? 

 

When you follow these steps to copy or save media from the app to your iPhone X, where do you encounter the issue or error? Do you get any error message? A screenshot of it, or a recording showing the issue will be greatly helpful. Thanks!

Sightseer
Posts: 2

Re: non riesco piu a connettere la mia Hero 8 con iPhone 11 pro

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Look at this , 

 

Really , if it work it mean that there is a compatibility problem or that someone turn a rounded corner , how come in 2020 should we buy a plug and prey . 

 

will try in in morning i had took to much time during this day and it play with my nerve when i read this 

 

good night