06-14-2020 08:00 PM
Hello, @bethcha. Does it matter which resolution setting you were recording at? Not all resolution settings are supported in live preview (view on the app while the camera is recording). See a list of supported resolutions here.
Try changing resolutions (say 1080p, 30 fps) and see if it makes a difference.
To verify though, did you say you are unable to see a preview on the camera and not the app?