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Reply
Tourist
Posts: 3

no puedo volver a instalar la aplicacion porque dice que mi celular es incompatible.

Hola, quisiera realizar una consulta. Hoy tuve que reiniciar de fabrica mi celular donde tenia la aplicacion GoPro App actualizada a la ultima version y que estaba usando sin ningun inconveniente. Una vez reiniciado, al querer re instalar la aplicacion, me aparece un cartel donde me dice que el dispositivo es incompatible. Lo que me parece raro que hasta hoy la tuve instalada sin problemas y al re instalarla no puedo. Alguien sabe por qué puede estar pasando esto?

 

Mi celular tiene android 5.1 y les adjunto una captura de pantalla de lo que me aparece

Muchas gracias

Screenshot_2018-12-13-21-26-26.jpg
GoPro
Posts: 9,540

Re: no puedo volver a instalar la aplicacion porque dice que mi celular es incompatible.

 

Hi @nachomari2505

 

What is the make and model of your phone?

Which country are you currently located?

Have you tried downloading/updating the app on another phone?

 

Thanks!

Ej

Tourist
Posts: 3

Re: no puedo volver a instalar la aplicacion porque dice que mi celular es incompatible.

Hi @aragon1006

Y phone is an Asus Zenfone 2, i'm actually in argentina and no try to download or update in another phone yet.
Until yesterday i was able to use the application without problems. it all started when i rebooted my phone
GoPro
Posts: 9,540

Re: no puedo volver a instalar la aplicacion porque dice que mi celular es incompatible.

Apologies for the delay in response @nachomari2505

We are still looking into this and we'' post an update on this thread once we have an information.

 

Regards,

Ej

 

 

Tourist
Posts: 3

Re: no puedo volver a instalar la aplicacion porque dice que mi celular es incompatible.

Thank you very much for your answer @aragon1006 . I wish that this problem could be solved.

Regards
Sightseer
Posts: 1

Re: no puedo volver a instalar la aplicacion porque dice que mi celular es incompatible.

Poseo un samsun galaxy note 3 y tengo el mismo problema, si voy a descargar la app, me dice que esta instalada y que no es compatible.

la he estado utilizando hasta ahora

GoPro
Posts: 7,862

Re: no puedo volver a instalar la aplicacion porque dice que mi celular es incompatible.

Hello @fastrange07037.  Which OS is your phone running on? The latest version of the GoPro App i compatible with Android devices running on Andoid 6.0.1 or later (or iOS 11 or newer). Please make sure that your phone is updated to the latest OS. Let us know how it works out.