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Sightseer
Posts: 1

no prende la pantalla posterior de mi hero5 black

[ New ]

no me prende la pantalla posterior  de mi hero5 black y por consiguiente no puedo acceder a la contraseña para conectarla a un movil

 


Accepted Solutions
GoPro
Posts: 25,293

Re: no prende la pantalla posterior de mi hero5 black

[ New ]

Hi @gordodalla59

 

Please ensure that the SD card is not inserted between the SD card slot and the battery as this can put pressure on the back of the touch display.

If it's not the case, a manual update is the next step. Please refer to https://gopro.com/update/

Let us know how it goes.

 

You may also reach out to our Support Team for further assistance.
https://gopro.com/help/ContactUs

 

Thanks!

Ej

 

View solution in original post


All Replies
GoPro
Posts: 25,293

Re: no prende la pantalla posterior de mi hero5 black

[ New ]

Hi @gordodalla59

 

Please ensure that the SD card is not inserted between the SD card slot and the battery as this can put pressure on the back of the touch display.

If it's not the case, a manual update is the next step. Please refer to https://gopro.com/update/

Let us know how it goes.

 

You may also reach out to our Support Team for further assistance.
https://gopro.com/help/ContactUs

 

Thanks!

Ej