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Sightseer
Posts: 2

no pairing code after manual update /reser wifi/reset cam

hello, I already done the manual update, resetted camera and resetted wifi for several times but still when I click the wireless, I do not see the blue light and in pairing mode there is no pairing code appears on the screen. Help me out with it please!!!

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GoPro
Posts: 9,951

Re: no pairing code after manual update /reser wifi/reset cam

Hello @quickoasis22834

 

Appreciate you going through the troubleshooting steps. Which camera model do you have? Not all camera models would show the blue light to indicate Wi-Fi. Has your camera been able to pair with the phone before? Hope to hear back from you. 

 

Thanks, 
Marius

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Sightseer
Posts: 2

Re: no pairing code after manual update /reser wifi/reset cam

Hello @mariustanya , I have hero 4 black edition, yes my device paired with my phone and some other phones, too.I did Manual update succesfully. I dont know what to do
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GoPro
Posts: 9,951

Re: no pairing code after manual update /reser wifi/reset cam

Thank you for posting back. Let our Support team help. Connect with them so they can further assist. You can call or chat with one of our team members here https://gopro.com/help/ContactUs Best regards!