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Sightseer
Posts: 1

no internet connection

[ New ]

I am trying to log in to go pro app and keep getting no internect connection even though there is internect connection. I have an lg stylo 4.. I have reset camera and wifi connections , unistalled and reinstalled app, updated camera software and still not able to log in. I have a hero 7 black


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GoPro
Posts: 15,318

Re: no internet connection

[ New ]

@chuckie1982, the GoPro camera will be connected to your mobile device via Wi-Fi (this wireless network doesn't have internet connection). If you're trying to log in to your GoPro User Account through the GoPro App, have your mobile device's Wi-Fi connected to your home Wi-Fi network. Then once logged in to your account, you can switch back to your HERO7 Black camera's Wi-Fi to reconnect.

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GoPro
Posts: 15,318

Re: no internet connection

[ New ]

@chuckie1982, the GoPro camera will be connected to your mobile device via Wi-Fi (this wireless network doesn't have internet connection). If you're trying to log in to your GoPro User Account through the GoPro App, have your mobile device's Wi-Fi connected to your home Wi-Fi network. Then once logged in to your account, you can switch back to your HERO7 Black camera's Wi-Fi to reconnect.