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Tourist
Posts: 6

my gopro session 5 won't connect with my phone

[ New ]

I have a session 5 and the app says that the camera is found and connected but if i click on 'control your gopro' then it says 'something went wrong. make sure WI-Fi and bluetooth are on to continue. Please toggle og and on your phone's wifi'

 

How can i fix this problem, i already reach out the chat of gopro en i did a firmware update but it won't work.

 

SOS, SOS, SOS, Help

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GoPro
Posts: 26,108

Re: my gopro session 5 won't connect with my phone

[ New ]

Hi @victorjang34526

 

What phone are you using?

Do you have the latest version of the GoPro app?

 

Please follow these troubleshooting steps accordingly: 
Remove your camera entry from the GoPro App's history. 
Android: Open GoPro App. Press and hold the image of the camera and delete the entry from your camera history. 
iOS: Open GoPro App. Tap the pencil icon in the top-left corner of the Camera menu page. Tap the red X icon to delete the camera entry from your app’s history. 
Reset your camera’s Wi-Fi settings using the instructions here
Delete the GoPro camera under the Bluetooth and Wi-Fi entries in your mobile device’s settings before attempting to re-pair to your GoPro.

 

 

Thanks!

Ej

 

 

Tourist
Posts: 6

Re: my gopro session 5 won't connect with my phone

[ New ]
My phone is a samsung a50
My software is up to date and i did all the steps
GoPro
Posts: 26,108

Re: my gopro session 5 won't connect with my phone

[ New ]

Hello @victorjang34526

 

This maybe due to the Bluetooth of the A50. Based on the Android OS that you have, your device supports the latest version of the GoPro App. There are instructions in the article below that might potentially fix the Bluetooth connectivity problem. Have a go at the suggested steps at https://www.getdroidtips.com/common-samsung-galaxy-a50-problems/

 

Thanks!

Ej

Tourist
Posts: 6

Re: my gopro session 5 won't connect with my phone

[ New ]

i did al the things on the list but it doesn't work

Tourist
Posts: 6

Re: my gopro session 5 won't connect with my phone

[ New ]
And now is this subjet skipped or so, gopro din't reply for a week