09-27-2019 11:18 AM
@victorluz, thanks for reaching out. Please make sure that you're logged in using the email address associated to your GoPro Plus account. If you already are signed in and still experiencing issues accessing your Plus cloud media, please contact our Support Team so they can look into your account and check the details. You may reach them by phone or live chat through https://gopro.com/help/ContactUs. When you do, provide them your email address associated to your Plus account.