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Anonymous
Posts: 0

Re: mandatory login after upgrade

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Well, that's true.
Sad, but this is the best example how really good companies die and how chineese take over. I guess GoPro becomes now a "domestic" camera for people, who stay at they own playground. Forget about travelling abroad with a bright plan to hide the camera and shoot passing animals, forget about shooting my daughter on school play by placing camera somewhere far from my seat... Eh... Xiaomi YI is not as good as Hero6, but I hope next time I will not hesitate to choose more user-respectfull camera.
Anonymous
Posts: 0

Re: mandatory login after upgrade

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With the GDPR coming online next month, how will this effect this mandatory data collection! Recently purchased a GoPro Session and nowhere was this requirement made clear that I needed to be data mined to use my phone as a screen. This is just a stupid requirement. Back to my Sony HDR. Only created the account to tell you how stupid it is!

 
Hiker
Posts: 24

Re: mandatory login after upgrade

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Thanks for posting this about the GDPR. Never heard of that before but then again I'm in the USA. We don't have anything like this in the here that I am aware of. You're lucky you have rules being set forth which "protect" the end users/consumers privacy to an extent. Here it's like the wild west and GoPro is certainly taking advantage of it.

Tourist
Posts: 6

Re: mandatory login after upgrade

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PCI security compliance is probably the closest you get in the USA re customer data.

Hiker
Posts: 24

Re: mandatory login after upgrade

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Yes and we all know how that works out for everyone here! We might as well be posting our own vital information online. ;O

Anonymous
Posts: 0

Re: mandatory login after upgrade

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WIth the GDPR, it applies to all companies. regardless of where they are based, including American companies so long as they collect and process information on any EU citizen. Any information that can be used to identify an EU citizen. That would include a user account that we have to sign up for, or GPS data that could be cross referenced against other metrics to pinpoint and "anonymised" user.

All user data processing is on an opt in basis. You can no longer have one wide reaching tick yes box to agree to our terms. Each use of the data has to be individually agreed to. The useage also has to be stated in clear and plain language. No legal gobbledygook! The potential fine for a breach is 20 million, or 4% of World Wide annual turnover. Which ever value is higher. The potential fines can be massive!

As an EU citizen, I never agreed to have my data collected in such a manner to use a device I purchased in good faith! I was also not informed of such a requirement at the time of purchase! So unless GoPro get this sorted, I expect and would encourage all EU users that are angry about this to get ready to bombard their data protection commissioners on or after the 25th May 2018.

 
Hiker
Posts: 24

Re: mandatory login after upgrade

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Well, at least the EU has enough sense to implement this type of "protection". We have nothing that even comes close and I doubt we will. Heck they just recinded the Net Neutrality laws. 

Tourist
Posts: 4

Re: mandatory login after upgrade

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You mother**bleep**ers! I hate you and your stupid login! I'm in the middle of nowhere and the last thing I want is to sign in to your down for maintenance servers! I hate you and I'm never buying gopro again because of this mandatory login **bleep**!
Sightseer
Posts: 1

Re: mandatory login after upgrade

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The new mandatory login is an incredible step backwards.  I don't want to have to use my data allowance just to log into your awful new app.  The next GoPro I buy is going to be a cheap Chinese knockoff as this is just intolerable.

GoPro
Posts: 19,731

Re: mandatory login after upgrade

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Hello @noblemesa13304

 

The latest version of the GoPro App provides an option to go Offline. When this is chosen, you can continue with the app without logging in . 

 

Thanks, 
Marius

Hiker
Posts: 24

Re: mandatory login after upgrade

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It might allow you to go "offline" but if you ever are made by GoPro to go online to use it, or "check in" then that's one time too many. Be upfront why GoPro "needs" us to go online. They want to use and sell our data. The only reason we should have to be online is if we choose to update or choose to upload what we choose. There was absolutly no reason for including the mandatory login except for GoPros greed. And look where that got you. $4/share.  How about this. Just as you were "different" from the rest of the pack when you first started out, choose to be different again by starting to listen to your users. Stock holders don't know crap about creativity. They only know how to be greedy. 

 

The reason GoPro exists is not because of the shareholders, it's because of your user base. How about paying attnetion to them again.

Hiker
Posts: 24

Re: mandatory login after upgrade

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@mariustanyawrote:

Hello @noblemesa13304

 

The latest version of the GoPro App provides an option to go Offline. When this is chosen, you can continue with the app without logging in . 

 

Thanks, 
Marius



It might allow you to go "offline" but if you ever are made by GoPro to go online to use it, or "check in" then that's one time too many. Be upfront why GoPro "needs" us to go online. They want to use and sell our data. The only reason we should have to be online is if we choose to update or choose to upload what we want There was absolutly no reason for including the mandatory login except for GoPros greed and desparation. And look where that got you. $4/share and an exodus.  How about this. Just as you were "different" from the rest of the pack and a leader when you first started out, choose to be a leader again by being different and starting to listen to your users. Stock holders don't know squat about creativity. They only know how to be greedy. 

 

The reason GoPro exists is not because of the shareholders, it's because of your user base. How about paying attnetion to them again.

Anonymous
Posts: 0

Re: mandatory login after upgrade

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As edmund pointed out, even with the latest app you HAVE to create an account and login at some point.  The app just caches your information when you use it offline and then shares it with GoPro the next time you login.

 

SCREW GoPro!  I'm stil using a version of the app that doesn't require ANY account or ANY login.  The day that version stops working is the day I'll pummell my GoPro camera with a sledge hammer.  GoPro hasn't gotten a dime from me since they instituted this mandatory login nonsense.  And they never will UNTIL the day that the mandatory login goes completely away, forever.

 

 

Anonymous
Posts: 0

Re: mandatory login after upgrade

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It's better to stop any upgrade on all apps, not only GoPro, moste changes in this apps ar NOT "security updates" but most are "Data Collecting" depending on their interests !!!

Use the old offline GoPro App is better for you camera and your privacy!!!

Hiker
Posts: 7

Re: mandatory login after upgrade

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Good news!

 

I have figured out a way to use the app without logging in, so long as you are not connected to Wi-Fi. I'm not sure what version of Android this requires or if it is available on all phones.

 

Tested on Lineage OS 14.1 (Android 7.1.2).

 

  1. With the GoPro app installed, go to Android Settings -> Apps and find the GoPro app.
  2. Select Data Usage.
  3. Toggle the "Disable all cellular data access" option to on (disabling access).
  4. Make sure your Wi-Fi is off or disconnected. Open the app and click "Sign In".
  5. When asking for an account, select "None of the above", the app will then ask you for an email address and password.
  6. Enter an email address and password (It doesn't have to be for a real account. For example, "no-info-for-you@gopro.com" and password "ksjdh2083").
  7. Press sign in. A loading spinner will appear and then a dialog saying there is no internet connection. Press "Got it".
  8. An "Offline Mode" button should now appear at the bottom of the screen. Press it and hit continue.

Unfortunately, GoPro will "remind you to sign in" after 24 hours so you'll need to do it each day you are filming. There is also an option to disable Wi-Fi access but this would likely prevent communication with the GoPro.

 

Obviously this will also disable any features which require internet such as clip uploading.

 

Also posted on reddit: https://www.reddit.com/r/gopro/comments/8b9l0o/android_app_using_without_a_login/

Anonymous
Posts: 0

Re: mandatory login after upgrade

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Old thread, but I'd thought I'd chime in.  Haven't used the GoPro for a while but pulled it out for a trip we are taking next week.  Now I have to login to control the camera from my phone?

 

I'll keep using the camera because I paid for it, but will never buy another GoPro product again. 

GoPro
Posts: 19,731

Re: mandatory login after upgrade

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Hello @Anonymous, 

 

Thank you for sharing! You can opt to not login and still use your phone to control the camera. Check out what @dale2507 posted above. Have a great time on your trip!

 

Best regards, 
Marius

Anonymous
Posts: 0

Re: mandatory login after upgrade

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Good morning @mariustanya - Out of interest, are you an employee of GoPro? Do you really think@dale2507 's solution is OK? While it is better than nothing as a work around, wouldn't fixing the app properly be a more suitable solution. You shouldn't have to jump through hoops and mess with different settings to try and bypass what is in the first place an unacceptable requirement.

 

I really feel for the predicament of GoPro at the moment, but monetising users is not a way out. Develop world beating cameras and the world will come to the door. There will always be Chinese copies - they might beat you on price, but they won't beat you on innovation.

 

You might even have had more takers if you had created great offerings and asked users if they want to participate rather than by trying to force them in. For me, there is nothing of interest - I don't use Windows or Apple operating systems, so your offerings do nothing for me. The login is just an unacceptable data harvesting activity.

Tourist
Posts: 6

Re: mandatory login after upgrade

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Some of the responses in this and similar threads do make you wonder don't they.   Perhaps full disclosure should be expected and provided, employee, subsidised prosummer / vlogger, then those we need to be less cautious about such as paying customers.

Hiker
Posts: 7

Re: mandatory login after upgrade

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As much as I would love to keep fighting this battle, @mariustanya pretty much said they're not going to fix it in https://community.gopro.com/t5/GoPro-Apps-for-Mobile/Fixing-the-GoPro-Android-app/m-p/193558/highlig....

 

At least with GDPR now in force, GoPro shouldn't be able to share any tracking data with external companies unless they get consent (not sure if this also applies to tracking data collected for GoPro only). If they do, they risk a lot more than angry customers and lost business.

 

It's such a shame. When I first got my GoPro I was very happy with it. It has captured lots of fantastic memories and I would have recommended one to anyone. Now, they've mucked up the experience so much that, if someone were talking of buy one, I would advise them of all the pain points to make sure they can avoid them.

Anonymous
Posts: 0

Re: mandatory login after upgrade

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You can write any time to GoPro, if you are EU Citizen, a letter similar with this:


To GoPro, Inc.
3000 Clearview Way
San Mateo, California 94402
(650) 332-7600

I am writing to you in your capacity as data protection officer for your company. I am a customer of yours, I am making this request for access to personal data pursuant to Article 15 of the General Data Protection Regulation. I am concerned that your company’s information practices may be putting my personal information at undue risk of exposure or in fact has breached its obligation to safeguard my personal information.

I would like you to be aware at the outset, that I anticipate reply to my request within one month as required under Article 12, failing which I will be forwarding my inquiry with a letter of complaint to the FTC & European Data Protection Supervisor .

Please advise as to the following:

1. Please confirm to me whether or not my personal data is being processed. If it is, please provide me with the categories of personal data you have about me in your files and databases.

a. In particular, please tell me what you know about me in your information systems, whether or not contained in databases, and including e-mail, documents on your networks, or voice or other media that you may store.

b. Additionally, please advise me in which countries my personal data is stored, or accessible from. In case you make use of cloud services to store or process my data, please include the countries in which the servers are located where my data are or were (in the past 12 months) stored.

c. Please provide me with a copy of, or access to, my personal data that you have or are processing.

2. Please provide me with a detailed accounting of the specific uses that you have made, are making, or will be making of my personal data.

3. Please provide a list of all third parties with whom you have (or may have) shared my personal data.

a. If you cannot identify with certainty the specific third parties to whom you have disclosed my personal data, please provide a list of third parties to whom you may have disclosed my personal data.

b. Please also identify which jurisdictions that you have identified in 1(b) above that these third parties with whom you have or may have shared my personal data, from which these third parties have stored or can access my personal data. Please also provide insight in the legal grounds for transferring my personal data to these jurisdictions. Where you have done so, or are doing so, on the basis of appropriate safeguards, please provide a copy.

c. Additionally, I would like to know what safeguards have been put in place in relation to these third parties that you have identified in relation to the transfer of my personal data.

4. Please advise how long you store my personal data, and if retention is based upon the category of personal data, please identify how long each category is retained.

5. If you are additionally collecting personal data about me from any source other than me, please provide me with all information about their source, as referred to in Article 14 of the GDPR.

6. If you are making automated decisions about me, including profiling, whether or not on the basis of Article 22 of the GDPR, please provide me with information concerning the basis for the logic in making such automated decisions, and the significance and consequences of such processing.

7. I would like to know whether or not my personal data has been disclosed inadvertently by your company in the past, or as a result of a security or privacy breach.

a. If so, please advise as to the following details of each and any such breach:

i. a general description of what occurred;

ii. the date and time of the breach (or the best possible estimate);

iii. the date and time the breach was discovered;

iv. the source of the breach (either your own organization, or a third party to whom you have transferred my personal data);

v. details of my personal data that was disclosed;

vi. your company’s assessment of the risk of harm to myself, as a result of the breach;

vii. a description of the measures taken or that will be taken to prevent further unauthorized access to my personal data;

viii. contact information so that I can obtain more information and assistance in relation to such a breach, and

ix. information and advice on what I can do to protect myself against any harms, including identity theft and fraud.

b. If you are not able to state with any certainty whether such an exposure has taken place, through the use of appropriate technologies, please advise what mitigating steps you have taken, such as

i. Encryption of my personal data;

ii. Data minimization strategies; or,

iii. Anonymization or pseudonymization;

iv. Any other means

8. I would like to know your information policies and standards that you follow in relation to the safeguarding of my personal data, such as whether you adhere to ISO27001 for information security, and more particularly, your practices in relation to the following:

a. Please inform me whether you have backed up my personal data to tape, disk or other media, and where it is stored and how it is secured, including what steps you have taken to protect my personal data from loss or theft, and whether this includes encryption.

b. Please also advise whether you have in place any technology which allows you with reasonable certainty to know whether or not my personal data has been disclosed, including but not limited to the following:

i. Intrusion detection systems;

ii. Firewall technologies;

iii. Access and identity management technologies;

iv. Database audit and/or security tools; or,

v. Behavioural analysis tools, log analysis tools, or audit tools;

9. In regards to employees and contractors, please advise as to the following:

a. What technologies or business procedures do you have to ensure that individuals within your organization will be monitored to ensure that they do not deliberately or inadvertently disclose personal data outside your company, through e-mail, web-mail or instant messaging, or otherwise.

b. Have you had had any circumstances in which employees or contractors have been dismissed, and/or been charged under criminal laws for accessing my personal data inappropriately, or if you are unable to determine this, of any customers, in the past twelve months.

c. Please advise as to what training and awareness measures you have taken in order to ensure that employees and contractors are accessing and processing my personal data in conformity with the General Data Protection Regulation.

Yours Sincerely,

GoPro Community Manager
Posts: 7,797

Re: mandatory login after upgrade

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There have been a couple of recent posts related to who is and is not an employee or a paid promoter of GoPro here on the GoPro Support Hub. All GoPro employees who post on the GoPro Support Hub are marked either as staff, moderators, admin, etc. Our team does not sponsor or subsidize any members here on the GoPro Support Hub. 

 

Hiker
Posts: 7

Re: mandatory login after upgrade

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@jefft, thanks for the clarification.

Care to comment on the mandatory login?
GoPro Community Manager
Posts: 7,797

Re: mandatory login after upgrade

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We've passed along the feedback. We don't have any updates at this time to share.

In the meantime, you can put your phone in airplane mode. When you launch the app and connect your GoPro, you should see an "Offline Mode" option that will allow you to use nearly all of the features of the app without signing in. The features you won't have access to are the ones linked to sharing content to social media, GoPro Plus, etc.
Tourist
Posts: 2

Re: mandatory login after upgrade

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Hi!

 

Long thread. I personally am okay with signing in, only thing that bothers me, is why I have to do it every single time I want to use the app. I mean it's open in the background, signed in, I switch between the apps and then I need to sign in again. Every single time. Sometimes 15 times in a day. That's exhausting :D Can't it remeber my sign in? At least when it's still open in the background?

 

Thanks!

GoPro
Posts: 27,043

Re: mandatory login after upgrade

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Hi @stoutcave32082

 

 

I am sorry for any troubles caused. While this sign-in issue is being worked on by the team in charge, see if putting your phone in airplane mode eliminates this.

 

 

Regards,

Ej

Tourist
Posts: 6

Re: mandatory login after upgrade

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Just had GoPro app on iOS update to version 4.6, "NEW: OPTIONAL SIGN IN"   Sure enough no default request to sign in, nor need to play with turning the radios off on the mobile device to skip login on a temporary basis.   Thank you GoPro!

GoPro
Posts: 19,731

Re: mandatory login after upgrade

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Glad that you have already updated to the latest version of the GoPro App, @phils0216. Thank you for sharing your experience. Stay stoked!

Hiker
Posts: 24

Re: mandatory login after upgrade

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I'm still using an old app version which doesn't have any login requirement. Just fire it up and go.  You say the default is "log on/in" but you can change it? Once you change it so that you don't have to log on/in does it require you to log in for any reason at all or can you just use it like (my) old version? Do you have to keep selecting the don't log in option?

Tourist
Posts: 6

Re: mandatory login after upgrade

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It's all in the thread, but in summary version 4.6 of the GoPro app appears to restore the behaviour you experience with an older version of the application.

GoPro
Posts: 19,731

Re: mandatory login after upgrade

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Hello @edmundr08720

 

As @phils0216 mentioned, you can just use the app without even having to choose to sign in later. The launch page is already where you can add a camera for pairing. The only time that you will need to login is if you have a GoPro Plus account and you would like to access your media or your Plus features. 

 

Thanks, 
Marius

Hiker
Posts: 24

Re: mandatory login after upgrade

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Thanks for the clarification.

Spoiler
 
Hiker
Posts: 24

Re: mandatory login after upgrade

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Thank you.

Tourist
Posts: 4

Re: mandatory login after upgrade

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Good move, but nothing to thank them for - this just restores the default how it used to be. However, this: " If you choose not to agree to Personalization, we will still collect device and usage information, but use it only in aggregate, de-identified form in accordance with our privacy policy to generally analyze how GoPro devices, applications and user account are being used and how they are functioning. To receive customer support, if required, you will be asked to consent to GoPro accessing device and usage data stored locally on your GoPro device at the time you request customer support." is still inappropriate. We are not their beta-testers, and not their QA people, they have nothing to snoop around in my device.
Hiker
Posts: 7

Re: mandatory login after upgrade

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@zz0144 good point about the tracking. I was curious so decided to do some research.

If my understanding is correct, according to the new GDPR regulations in the EU, any tracking which can identify a user requires consent to be given. This includes simply identifying them as the same user as previously. It also states that consent must be actively given so cannot be "if you continue to use..." or a pre-selected checkbox. The fine for breach of this can be upto 20 million euros or 4% of a companies income, whichever is higher.

Source: https://piwik.pro/blog/how-will-gdpr-affect-your-web-analytics-tracking/

I'm not sure how tracking is implemented in the app but this site seems to use the old cookie notifications of "If you continue to use this site..." so it would seem they are already in breach of GDPR. I did try to have a look at the cookie policy (https://gopro.com/en-GB/legal/cookies) but it seems to be stuck in a redirect loop (this could be due to ad blocking software on my network, websites occasionally break due to it).

If anyone from gopro is reading this, you may want to look into this as a priority or risk a very large fine.

Hiker
Posts: 24

Re: mandatory login after upgrade

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Agree. Are they telling us that they just realized people want privacy and don't want to be tracked?  I'm not sure what happened to GoPro but boy did they f#%K up a good thing and for what? Data Greed?!  And then if that wasn't enough they had  go and acquire Kolor only to drag them down in the mud with them. Now both companies suck.  All GoPro had to do was read the forums and the news years ago to see this wasn't the way to go but I guess the only thing they can read is other peoples private data.  I think this fall from grace should now and forever be reffered to as a "Woodman". Well, at least he will be remembered for something right?!Man Sad You're in the hardware business not data mining. If you wan't to take that route then let Zuckerberg buy you out. Otherwise stick to making kick ass cameras that don't spy on you.

Tourist
Posts: 3

Re: mandatory login after upgrade

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Well, it seems we're not alone in having troubles with GoPro vs other consumer and prosumer camera brands. This video is quite interesting: https://www.youtube.com/watch?v=l4fHeiqtGOA

The Biz Doc dives into an interesting case study on GoPro who has gone from startup to millions to billions to losing profits. For those who have been vacat...
Sightseer
Posts: 1

Re: mandatory login after upgrade

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I don't like forced log in.  Instead, I will justdownload from card to a different editor and avoid gopro programs.

GoPro
Posts: 19,731

Re: mandatory login after upgrade

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Hello, @bravecliff85112. The GoPro App does not require you to log in. Is it the application that you are using?