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Reply
Sightseer
Posts: 2

la app para android es una mierda y no funcion

He intentado todo, desvincular y volver a vincular la camara, reiniciarla, borrar la app y volver a instalarla, todas las sugerencias que dicen la web, en play store, todo, TODO, y no hay manera de que pueda descargar el contenido de mi camara al movil, ni me carga los videos, ni puedo sacar capturas de pantalla, y el 99% de las veces ni me conecta ni sincroniza con la camara, y el 1% que lo hace, no me deja hacer nada, desde que hubo la ultima actualizacion, imposible, y no solo me pasa a mi, es la unica app que he visto en play store que tenga mas valoraciones de 1 estrella que de otra cosa, a todo el mundo le pasa. Tengo la hero 7, me he gastado mucho dinero, y no puedo sacarle rendimiento, ya ni la uso porque no puedo utilizar el material que grabo... me parece no solo una estafa, si no un robo, y lo peor, es que la unica solucion que dais es que lea las instrucciones, que reinicie, que desvincule y sincronice otra vez, todo respuesta estandar, !ESTAFA¡. Un producto que se supone el mejor del mercado y con un servicio y prestaciones inferior al resto de camaras de accion que se venden en el mercado, y lo peor, que llevan 6 meses ya desde que ocurre el problema y no han puesto solucion. Me borre la app unos meses debido a lo comentado, y el otro dia la volvi a instalar esperando ver que lo habian solucionado, y ante mi sorpresa, sigue igual. Me siento totalmente engañado y decepcionado con vosotros. Con lo que ganais vendiendo 15 camaras, podeis permitiros pagaros un informatico que arregle el problema, lo vuestro es dejadez.

Sightseer
Posts: 2

Re: la app para android es una mierda y no funcion

y se que no es problema de mi telefono, porque antes de la actualizacion, funcionaba perfectamente

GoPro
Posts: 231

Re: la app para android es una mierda y no funcion

[ Edited ]

Hi @tataymuller

 

WOW it sounds like you've been having some serious issues with the app, but I have to be honest - not exactly sure what exactly you need as far as support is concerned. When you get a chance, can you please respond with the following information for me?

  1. GoPro App version
  2. HERO7 Black Firmware version
  3. Mobile Device
  4. Mobile OS version(ex: Android 10, iOS13)
  5. Part of the process that's failing for you(the more detail in your steps, the better)

I really appreciate your patience and cooperation through this. 

 

- Mowens

GoPro
Posts: 567

Re: la app para android es una mierda y no funcion

@tataymuller Also note that an update of GoPro App > 6.1 < just came out.