Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
GoPro Apps for Mobile
Reply
Highlighted
Tourist
Posts: 2

issue with hero7 black after update

Good morning!

I bought my hero7 black, I downloaded the quick and the app asked me to download an update, I did and I reloaded the gopro then when I turned everything on it worked normally except that when I turn off the camera it stays as if it is in stand by mode with the red LEDs on,  does not turn off completely, how can you help me?

Regards,

Highlighted
GoPro
Posts: 16,023

Re: issue with hero7 black after update

Hello @stoutriver72483

 

Do the red lights never go off at all? How does it go when you pull the battery out? Try recording using the camera and see if the red LED turns off after you stop recording.

Try manually updating the camera following the instructions here . Let us know how it goes. 

 

Thanks, 
Marius