ios 13.3 can’t save to photos [ New ]

[riceman7]

Hi,
I get an error trying to save videos and photos already downloaded to GoPro app to the iOS 13.3 Photos app on iPhone XS.
complains of incompatible format.
Tried many formats.
Photos should always work but doesn’t.
Video at 1080 should work but doesn’t.

[riceman7 · Accepted solution]

hey guys,

mystery solved

In my iPhone Photos app there is an album sync'ed from an old computer called "GoPro Album" in the "From My Mac" category of "Albums"

Ppl on the internet says that these sync'ed albums cannot be modified on the iPhone.

Therefore, the GoPro app could not save to the "GoPro Album" album in Photos.

I googled a work-around to delete the sync'ed "GoPro Album" album from my iPhone.

and voila! videos and photos from the GoPro app could be saved to Photos no problem.

thanks for trying to solve this problem.

Perhaps the GoPro app should be updated to gracefully handle this situation or at least display a more meaningful error message.

[jayr3438]

Hi @riceman7,

Have you tried unpairing and pairing the camera to the app?

After that try to download it again. 

Also what is the exact settings that you used?

All photo should be compatible to your phone. 

And for the video try to record a video using this settings. 

1080 60FPS.

Let us know if that will work.

-Jay

[riceman7]

hi @jayr3438

The photos (from video frame) and video (1080p 60fps) have been downloaded from the camera to the GoPro app and I am able to view them from the app.

I’ve tried deleting the GoPro app and reinstalling it with no success.

[mariustanya]

We appreciate you bringing this to our attention. We'd like to gather more details so we can help you best. Which version of the GoPro app is installed on your iPhone XS? The error message on the image that you have sent does not say anything about photos. Are photos also not shareable to your phone's native Photo application? If available and accessible, see if other phones will allow such a transfer of media. Let us know what you find out. Thanks!

[riceman7]

Hi
The GoPro app version is 6.4.1 (3460).
Attached are screenshots of the photo (downloaded to GoPro app) that I tried to save to the native Photos iOS app.

[riceman7]

here’s the info screen for the photo

[aarlekk]

Hello!

Only one thing comes to mind:

- Did you give access to the GoPro App for Photos [Read/Write] when you installed it and accessed it for the first time?
If it doesn't have OS Permissions, the app won't be able to export your data, BUT it should display this error "We Can't Access your Photos".

Let me know if this works,
aarlekk

[riceman7]

GoPro does have Read/Write privileged enabled for Photos

I recently started using Itunes to sync Photos to my iMac

Is there a known issue with doing that?

[aarlekk]

Hey again riceman7,

I tried to further tweak your issue, and i cannot seem to find the rootcause of your problem, after some good hours of testing.

Do me a favor, and restart your device, and try again afterwards.

If it won't work, I'll kindly ask you to provide the footage that you're trying to extract the photo from.

3MP = around 1080p, so the footage is defo 1080p or 1440p. Now i'm curious whether your media is somehow corrupt, and that's why you stumble across this issue. [It shouldn't be, given that you're able to extract the frames within the App].

Workaround wise, I'd say: hit the Share button from the Export Sheet > Tap the Ellipsis in the Share Sheet, and Save to Files. See if that is successful for you.

Looking forward to an update on this, and hopefully all will end up well. Start with a device restart :)

Cheers,
aarlekk

[haindash]

@riceman7 following this as well as it's a strange deal, it could happen on a very low end device but on your XS your should definitely be able to save photos and videos no problem...

[riceman7 · Accepted solution]

hey guys,

mystery solved

In my iPhone Photos app there is an album sync'ed from an old computer called "GoPro Album" in the "From My Mac" category of "Albums"

Ppl on the internet says that these sync'ed albums cannot be modified on the iPhone.

Therefore, the GoPro app could not save to the "GoPro Album" album in Photos.

I googled a work-around to delete the sync'ed "GoPro Album" album from my iPhone.

and voila! videos and photos from the GoPro app could be saved to Photos no problem.

thanks for trying to solve this problem.

Perhaps the GoPro app should be updated to gracefully handle this situation or at least display a more meaningful error message.

[aarlekk]

Coudln't Hi5 you enough mate. Thanks for your involvement and reporting, i have raised your issue internally, and hopefully, it'll be prioritized by the product team, although it's a sky-high edge case.

Thanks again,
aarlekk