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Tourist
Posts: 8
Accepted Solution

iPhone XS Quik and 4K60

When will the Quik app support 4K@60 on the iPhone XS? I saw on some chart that the iPhone X can do 4K@60.

Accepted Solutions
GoPro
Posts: 450

Re: iPhone XS Quik and 4K60

@rappefiets @hesedel 

 

Thanks a lot for the screencast and sorry for the trouble.

The new iPhones - Xs, Xs Max / Xr - went out after 5.0 was released so for now they are not fully supported - There are some crashes on Xs and Xs Max and also and you get the default error message on 4K import. This will be adressed in a 5.0.1 update coming soon.

Sorry for the trouble.

If you want to test the beta when it's ready, please ask to join here: https://www.facebook.com/groups/quik.ios.beta/

Thanks !

View solution in original post


All Replies
GoPro
Posts: 3,505

Re: iPhone XS Quik and 4K60

 

Hi @hesedel,

 

As long as it's on 16:9 aspect ratio that should work. 

Please check if that will work if not please get back to us. 

 

Regards,

-jay 

Tourist
Posts: 8

Re: iPhone XS Quik and 4K60

It’s on the 16:9 ratio. Even the timewarp video @ 4K doesn’t work. I went through all the video settings to see what worked and what didn’t. Same 4K worked on iPhone 7+
GoPro
Posts: 9,484

Re: iPhone XS Quik and 4K60

 

Hi @hesedel

 

I have just tested a 4K/60 recording and I was able to download it to an iPhone6.

Kindly verify the settings on your camera again.

You may also try uninstalling the app, install it again then see if this makes a difference.

 

Thanks!

Ej

 

 

 

Highlighted
Tourist
Posts: 8

Re: iPhone XS Quik and 4K60

@ej 4K/60 works on iPhone 6 in Quik? I’m not talking about just downloading, but using it in Quik. Downloading it works fine.

Will try today again with the settings, just woke up where I am. But just tried to reinstall quik and now it just crashes a a few seconds after opening the app. I mean for example, even just the 4K recorded by the iPhone cam doesn’t work with Quik.
Tourist
Posts: 8

Re: iPhone XS Quik and 4K60

Here’s a screen recording

https://wetransfer.com/downloads/070e246cc8b87e801654ea2efce3151220181005061156/60f783a5167529da52e1...

I even did it with 4K/30. Also 4K/24 doesn’t work
Tourist
Posts: 8

Re: iPhone XS Quik and 4K60

Also tried on another iPhone xs with the same problem
Tourist
Posts: 3

Re: iPhone XS Quik and 4K60

Same problem here....4K30 not supported in quik on my iPhone Xs