Ask a Question
GoPro Support Hub Find a solution. Share a solution. Ask a question. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
GoPro Apps for Mobile
Reply
Tourist
Posts: 2

iPhone 7 don‘t Play 4K30fps in Quik but in GoPro app

I took some videos in October in 4K30fps that I merge in Quik without bigger problems. Now I cannot open the same files on Quik anymore, just get a message that my phone doesn’t support these files and I should reduce the quality in the future. In the GoPro app I can watch the same movies without problems. How can I use my old files in Quik again? I liked the simplicity of making movies in Quik. Phone: iPhone 7 with 128 Go, iOS 12.1.2, Quik 5.0.2
Thanks,
GoPro
Posts: 4,577

Re: iPhone 7 don‘t Play 4K30fps in Quik but in GoPro app

 

Hi @snowywater51752

 

HEVC files are not compatible with Quik for mobile.

Please refer to the information listed on Quik for mobile - Supported Resolutions

 

Thanks!

Ej

Tourist
Posts: 2

Re: iPhone 7 don‘t Play 4K30fps in Quik but in GoPro app

Ok, thanks for the reply. Yes it's clear from the table the HEVC is not supported. What I find strange is that the same files that I cannot open now in Quik worked before. Sometimes the digital world is not doing what I expect, but life is learning and that's what I'm trying to do :-).